GamingGoose:
Yes, I report people who purposefully throw and admit to smurfing. I have no idea what happens to those accounts. And for all of your updates about heroes or role queues and the like, I haven’t heard anything about these issues. Jeff certainly isn’t going to chime in on it.
Actually, Jeff recently admitted that smurfing is a problem and said they’re working on a solution but noted it’s a complicated issue due to how account creation works on consoles.
this is a very hard problem to solve but we have some ideas. any solution is more long term, though. possibly OW2 or later. sorry i know that’s not the answer you wanted but it’s actually very complicated with the way consoles work and the rules regarding account creation.