Helllllo! I play on Xbox and pc. I’m diamond on pc and gm1 on Xbox. I assumed my career profile was just being slow and not updating. But after I played 50+ games of open queue and having gm1 reset 2-3 times it’s still not giving me top 500 and saying I’ve only played 11 games. Role queue updates fine but open queue won’t update a single game even though I’ve played 50+. It’s my first time being eligible for top 500 so I really want it! Thanks. 
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You are not alone in experiencing this bug. Here’s a link to my post in case you’d like to read more about this issue: Comprehensive Thread Of All Top 500/Competitive Bugs. I put your thread under: Not Appearing On Leaderboards (Season 4). Please help in spreading the word about this megathread and other related threads regarding these issues.
Here’s a recent thread about your missing Top 500 leaderboard placement issue if you’d like to read more about other potential solutions: Comprehensive Thread Of All Top 500/Competitive Bugs - #301 by DoorlessCal-2345.
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