those 2 quotes are contradictory, they’re not trying to balance around gm or masters, if they’re trying to balance and change metas for play offs then what they’re actually doing is treating the game like a show… and not a game… balancing the game to what they will think is more fun for people to watch rather than play.
There have been discords for higher players, masters, grandmasters and pros, this discord very quickly died when the participants quickly learned that it was all a front and they didnt use it at all, theres evidence absolutely everywhere that they very poorly manage the game.
For example Genji, give him 3 buffs in 1 patch, ignore the endless waves of negative feedback, go through with it anyway, everyones crying about it for over a month then they revert the 2 changes that he actually needed and kept the one that everyone was asking to get rid of.
Echo, a very very poorly designed character, in a game completely based on abilities and ults this character can choose from 6, get out completely safe and use more than 1 of said ult, trust me if hitscan weren’t so dominant atm Echo would be a real problem.
Characters like Brig, Bastion, Doomfist, Sombra just dont work
our little tank healer has been a massive issue since day 1
Doomfist is this big obnoxious melee character who wouldnt even be viable if it wasnt for his endless amount of unintended mechanics.
in a game completely based on abilites a character that can enter and exit completely safely and only fights you by stopping you from playing the game and using your abilites? who thought that was a good idea?
they need to be more lenient to make actual changes, in a roster they already cant handle they keep adding new characters that’re almost always a problem and are very slow to make any changes and they’re rarely changes that are needed as the character designs just dont work, for example if Bastion was brought out today he’d have a shield and he’d be keeping it, wouldn’t be going anywhere, get what i mean?
there’s evidence everywhere that shows how out of touch the company is, i mean dude they overwork and underpay their own employees, they milk the game for every bit of cash they can make.
infact i’d rather they actually balance around pros and league, that way things like hitboxes wouldnt have to be so broken making the game easier for new players.