Why are certain offenders ever let off voice/chat silence? Seems like a broken system

General Discussion
1

i67.tinypic. com/a3if7p.png
Homophobia and racism seem to be rampant in the community for some reason. Why are people like this allowed to ever communicate with anyone in this game? These guys were all high level, so there’s no way this was a first offense. Nobody just ups and goes “me and all my friends are gonna be incredibly homophobic for this match.” I doubt these guys have never been silenced before, so how/why would they be let off?

Seems like the system needs work.

2

The point of the punishment is to correct the behavior. Therefore, the hope is that they take a step back and are like, “bruh, maybe we should not be toxic.” If it works, voila. If not, they get punished again until they aren’t allowed to communicate anymore.