When I launch OW it shows a black screen and then crashes

[JadenS-11847]

Whenever I try to open overwatch, a black screen will open and then close. I have tried everything, but cannot find the issue, I haven’t played the game in years.

Here is my MSInfo: https://pastebin.com/matfdfap

Here is my DxDiag: https://pastebin.com/aebn6ciT

[Nicole-1893]

@JadenS-11847

try to open overwatch, a black screen will open and then close

Problem signature:
P1: Overwatch.exe
P2: 1.43.0.64719
P3: 5df066ab
P4: RzChromaSDK64.dll_unloaded

Compatibility with the old Razer Chroma SDK is a known issue, and that’s what’s happening here. There are some easy steps for correcting this issue written by the staff (pinned at the top of this forum):

Known Technical Support Issues - Updated Oct 13, 2021

Black Screen Crashes Due to Razer Chroma Software We’ve received a number of recent reports of crashes with recent builds of Razer Chroma SDK. Razer has been working on the problem for a while, and it appears to have been fixed with Razer Synapse 3. Below are steps to resolve the issue. Attach your Chroma compatible device and install Razer Synapse 3. If you no longer have your Chroma device, follow the manual installation steps below and Contact Razer if this does not work. If you still have…

Pay special attention to remove the old files listed in the instructions. You may also want to remove your MSInfo, as it’s not advised to post those in the public forum. You can edit your post by clicking the pencil icon.

Let me know if you need more help.