What face my skin for mercy went away after new year even end?

[Ahriman-2878]

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@Ahriman-2878

2. The bug / issue
   TL:DR = Something causing all cosmetics and maybe gold, to vanish or become locked despite being owned all ready. Amount of affected items vary and the issue effects all platforms. There is no support or help from Blizzard or OW. Sending support tickets does not help, you get turned away or ignored. At this time we only have each other. Issue has existed for close to, if not 2 years!

The above is the TL:DR part to my documentation on this or similar experiences.
It’s nothing new and still needs to be addressed, please share it around if you can. The more activity this gets the better.