What does a community manager do at Blizzard?

[Baja-11423]

some answers from the CMs themselves on subject taken from several threads

@AndyB-11735

A large part of what community managers do is to try to remove the personal biases from player feedback, and then communicate what’s the root cause of player friction to designers

@AndyB-11735

Part of my being more active and present here is to encourage folks to engage with us in a more constructive way. Through consistent posting, and answering of relevant questions, my goal is to shift the conversation away from hyperbole and to demonstrate that constructive criticism and dialog creates space for us to engage in conversation with y’all in ways that are additive and beneficial.

@AndyB-11735

To be clear: as a community professional, I have a responsibility to both the development team and the players to ensure that any conversation we’re facilitating is productive and as free from hostility as possible. While I understand the sentiment that we should “rise above” vitriol and toxic comments, I will not knowingly put developers in a situation where they could be exposed to high amounts of toxicity that ultimately ends up muddying the original message and conversation, just as I would not knowingly impose such a conversation upon any of you.

@AndyB-11735

As a Community Manager, I’ve spent my career managing the rigors of player sentiment and conversation. I understand the toll that this works takes on the mental health and well being of those who spend any amount of time interfacing directly with community.

@AndyB-11735

I tend to try to observe and be a participant in community conversation rather than leading it. I am self aware enough to understand that my presence in a thread is a way of guiding or leading community conversation, however I’d rather create space for players to help identify the best moments to jump in.

and from our newest CM (before he was):

@Kaedi-11739

Video game community management is not just being a voice on official channels for a given game. You need skills in copywriting, graphic design, social media platforms, Agile/SCRUM/Jira, Google SEO Analytics, content creator outreach, and so much more. Not to mention you need to have a strong interest in the game you are a CM for AND be willing to put yourself in the line of fire of flames and trolling that occurs on channels like these forums.