[Wave Broadband] Connection Issues & Timeout on Login

[Drakuloth]

Hey everybody,

We appreciate all the reports thus far. We’ve opened an internal ticket on our end to see if there’s anything we can do to help. We can’t currently promise anything, since we’re not sure where the failure is and we only have so much power over ISP connections, so keep in mind that the message Kershew sent is still the best wisdom for this problem. Please use a VPN or alternate network such as a Mobile Hotspot to connect for now, and contact your ISP to let them know about the problem. They should be able to work with us to fix any peering issues.

For some further clarification, this appears to be affecting players in the northwestern US (Washington, Oregon, California) - on any ISP that uses Wave Broadband nodes to reach us. There are a number of smaller ISPs which are having the issue.

We don’t consider alternate connections a fix, just a work around, but either your ISP or we should be able to get whatever peering issue is causing this fixed. We appreciate your patience in the mean time.

Please note: You should avoid all types of competitive play while this issue is being worked on. We do not reimburse rating or remove leaver penalties for connectivity issues.

@Kershew

The majority of posters on this (specifically reporting to be in Washington or Oregon, look like you may be using or at least using similar networks to Wave Broadband.

We have been seeing multiple reports of issues from Wave Broadband user and that in those cases, using a VPN seems to get around the core issue. So try using a VPN to work around the issue.

Please note we do not support VPN usage though we do not prohibit its use with most of our games. Some countries around the world, do restrict VPN usage so you will want to research these restrictions for your country before attempting to use a VPN.

Many VPNs offer a demo or trial version of their service to allow you test without commitment.

I also recommend contacting Wave Broadband (or your local ISP if not wave broadband but still in the same geographical area) to generate a report to them. Include that a VPN does seem to help get around the issue as that information should help them with their own investigation.