US east connecting to SAEL servers?

Technical Support
8

I’m having the same issue ever since the patch. Keeps connecting me to sac or sae. Only way to play a NA server is to play with a friend.

9

i can’t even play it with a friend. because apparently my connection is “taking the long way to the servers” but the first time it happened was yesterday after patch. ha haaaa

10

I did. it shows the same problem, i also did a WinMTR to a Dota2 server and i had no problem. so yeah it must be on Blizzards end.

11

i don’t want to queue into SAEL GAMES. i am EAST COAST NA, THIS STARTED AFTER PATCH. FIX IT. I HAVENT BEEN ABLE TO PLAY SINCE NEW SUMMER PATCH. FIX IT. DONT ASK ME TO SHOW A TRACEROUTE. IVE DONE IT A HANDFUL OF TIMES AND EVERYTIME YOU HAVE SOMEONE DO IT. IT SEEMS YOU JUST IGNORE THEM AND DO NOTHING.

12

Yelling “fix it” without doing any of the troubleshooting steps isn’t what the forums are for. You may want to open a ticket if you need to communicate with staff directly. Otherwise, provide the data so someone can look it over and let you know what’s happening.

WinMTR instructions (click to expand/collapse)

Follow the support documentation for WinMTR. If you’re unable to get into a game for the IP address, or you’re being connected to the wrong region, then use an IP from the table provided on that page that matches your usual region. Run the test until you encounter the issue again, or for at least 10 minutes.

Share your results in a reply:

  1. Click the “Copy Text to clipboard” button after you’ve finished the test per the instructions.
  2. Paste the text in a reply, then highlight the pasted text and click </> on the post editor.
  3. Break any links by adding a space before .com, .net, etc.
1 Like
13

i dont think you read. I HAVE DONE ALL THE TROUBLESHOOTING AND THE FKING WINMTR TESTS. IVE CALLED MY ISP AND OTHER ISP’S THAT IVE BEEN DIRECTED TO. ITS ALL ON YOU GUYS

14

Where did you post them? I don’t see any in your post history. Also, I don’t work for Blizzard, I’m just another player trying to help you, so you’re misdirecting your anger.

1 Like
15

i did it in a live chat support.

16

Can you humor me and post a new WinMTR? I have no way of seeing your history with the live chat team.

Edit: Alternatively, you may want to participate here: July 16 2019 - Wrong Servers After Summer Games Update

17

ugh yeah i will, also sorry for being angry but these are my two off days and havent been able to play since before the summer games patch on june 16th properly.

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
setup.lan 0 282 282 0 0 29 1
100.126.8.12 0 282 282 7 28 157 28
int.router.ftmlsc.comporium.net 0 282 282 0 2 30 2
100.123.0.137 0 282 282 9 12 47 14
ce-0-0-0-2.r05.asbnva02.us.bb.gin.ntt.net 0 282 282 10 11 36 11
ae-10.r22.asbnva02.us.bb.gin.ntt.net 0 282 282 10 14 46 21
ae-5.r23.lsanca07.us.bb.gin.ntt.net 0 282 282 74 82 109 84
ae-12.r31.tokyjp05.jp.bb.gin.ntt.net 0 282 282 176 179 282 177
ae-3.r00.tokyjp08.jp.bb.gin.ntt.net 0 282 282 179 181 209 180
ae-1.a00.tokyjp03.jp.bb.gin.ntt.net 0 282 282 182 189 228 188
61.213.179.114 0 282 282 179 189 275 188
et-0-0-48-br01-eqty2.blizzardonline.net 0 282 282 176 184 486 180
xe-0-0-0-1-br01-eqla1.as57976.net 7 204 190 176 409 4178 183
et-0-0-2-br01-swlv10.as57976.net 2 252 248 176 280 4230 188
137.221.65.133 5 235 224 0 236 2363 182
be1-pe01-eqch2.as57976.net 0 282 282 176 178 183 178
24.105.62.129 0 282 282 177 178 187 180
18

Same issue for me us.bb.gin to jp.bb.gin

19

yeah both from ntt, maybe i’ll try them one more time?

  • update have contacted NTT with MTR stats and traceroute, will let you all know.
20

How did that go? any news?

21

host 129.250.0.26
26.0.250.129.in-addr.arpa domain name pointer a00.tokyjp03.jp.bb.gin.ntt. net.

This is where we are hearing the prefix. It seems this will be an issue on the destination as they could influence
their traffic via AS174 who they have an uplink to and have traffic changed. As the middle man in this, there is
little we can control.

is what i got from it from them

22

I’m having the same issue beginning yesterday, central US player getting connected to SA servers. I’ve never had this happen in the 2 1/2 years I’ve played Overwatch. Anything else we can try other than rebooting router and sharing our WinMTR results?
I am also get high ping (140+) to central US servers in HOTS , I’m not sure if that tells me anything but thought I would mention it just in case.

23

I’m in central US as well. Same issue. Routing me through japan for some reason, which is causing the high latency

24

Is anyone going to do something about this? Can we get an actual answer here? After all we are costumers.

25

The staff is monitoring and responding to the thread I pointed to above.

26

Yeah… But they are not.

27

They have updated with what they know. The current lack of updates suggests there is nothing to report at this time. If you need a response from the staff directly, you’ll have to open a ticket on your behalf.