How is it ever a good idea to have different competitive rulesets for different tiers of players?
I hope the only reason you guys are still stuck on the idea of Hero Pools is that the time and cost to implement something else before OW2 is too great. Don’t kid yourselves into thinking that this is nothing more than a bandaid fix.
If you spend half the time you’ve taken to implement Hero Pools to instead brainstorm a system for player-picked bans that is suitable for the game, the ranked experience, as well as your multi-million dollar esports scene, would have been in a much better state by now. Your very own OWL stats guy CaptainPlanet literally made a custom workshop game with a basic ban/protect system. Has that even gotten any attention internally? Give players and teams the agency to pick bans such that they are able to play the style that they are the strongest at. That is how you achieve true diversity. What you’re doing now with Hero Pools is forcing everyone to meld into a single playstyle each week, something that is also caused by your inability to uphold your promise of making aggressive balance changes.