Unlocked skins being locked

[Ahriman-2878]

Hi Flash,

I’m glad you spoke up about this. I am sorry that yet again another player has been hit by this issue and I’m also sorry that I can’t provide a fix.
However, what I can provide is a link to my topic which documents and tracks this particular unknown bug. Hopefully you find the information useful but the ideal solution is if any of the OW devs actually spoke up about it.

Here’s the link: https://us.forums.blizzard.com/en/overwatch/t/skins-missing-or-becoming-locked/1566

@Ahriman-2878

2. The bug / issue
   TL:DR = Something causing all cosmetics and maybe gold, to vanish or become locked despite being owned all ready. Amount of affected items vary and the issue effects all platforms. There is no support or help from Blizzard or OW. Sending support tickets does not help, you get turned away or ignored. At this time we only have each other. Issue has existed for close to, if not 2 years!