I finished Top 500 in open queue (GM3) I did receive the player tag for top 500 but did not get the top 500 player icon.
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Unfortunately, Top 500 player icons and sprays are exclusive to Overwatch 1 and are no longer earnable. I’ve linked the post explaining the Top 500 icon situation here if you want to read about it: Competitive CTF Top 500 icon. However, if you are experiencing other bugs regarding competitive, I’d encourage you to check out the competitive bugs megathread linked below, which archives and documents almost every competitive bug since Overwatch 2 launched. Please help in spreading the word about this megathread and other related threads regarding these issues.
The Competitive Bugs Megathread