cant login for the past 2 day did almost all the troubleshoot still nothing …just keep getting the same message “time out communicating with blizzard services overwatch”
Please provide the network test data here in the thread if you completed the troubleshooting steps from the stickies in this forum.
how can I find the data?
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 213 | 213 | 0 | 0 | 3 | 1 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| 10.72.51.19 - 0 | 213 | 213 | 22 | 54 | 250 | 47 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinM
I don’t think you pinged the correct IP.
hw can i find my ip
?
TRACEROUTE:
traceroute to 137.97.84.227 (137.97.84.227), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.276 ms 0.253 ms 0.250 ms
2 37.244.22.130 (37.244.22.130) 0.495 ms 0.600 ms 0.702 ms
3 24.105.30.166 (24.105.30.166) 0.916 ms 0.965 ms 1.087 ms
4 137.221.66.0 (137.221.66.0) 1.574 ms 1.600 ms 1.667 ms
5 137.221.68.70 (137.221.68.70) 142.780 ms 142.770 ms 142.765 ms
6 137.221.65.5 (137.221.65.5) 142.635 ms 142.794 ms 142.775 ms
7 137.221.65.9 (137.221.65.9) 210.261 ms 209.835 ms 209.815 ms
8 137.221.65.25 (137.221.65.25) 142.576 ms 142.740 ms 142.722 ms
9 137.221.65.91 (137.221.65.91) 142.673 ms 142.657 ms 142.648 ms
10 137.221.78.34 (137.221.78.34) 142.555 ms 143.104 ms 142.500 ms
11 80.249.212.246 (80.249.212.246) 155.267 ms 155.125 ms 154.929 ms
12 103.198.140.28 (103.198.140.28) 251.747 ms 251.544 ms 251.592 ms
13 49.45.4.252 (49.45.4.252) 251.573 ms 251.562 ms 251.717 ms
14 * * *
15 * * *
03/11/2018 08:15:15 UTC
TRACEROUTE:
traceroute to 137.97.84.227 (137.97.84.227), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.625 ms 0.596 ms 0.590 ms
2 37.244.23.130 (37.244.23.130) 1.809 ms 1.838 ms 1.839 ms
3 24.105.62.146 (24.105.62.146) 1.834 ms 1.833 ms 1.829 ms
4 137.221.66.8 (137.221.66.8) 3.438 ms 3.465 ms 3.464 ms
5 137.221.69.70 (137.221.69.70) 97.304 ms 97.323 ms 97.323 ms
6 137.221.65.9 (137.221.65.9) 105.198 ms 102.041 ms 102.004 ms
7 137.221.65.25 (137.221.65.25) 96.866 ms 96.875 ms 96.838 ms
8 137.221.65.91 (137.221.65.91) 96.267 ms 96.424 ms 96.387 ms
9 137.221.78.34 (137.221.78.34) 96.601 ms 97.198 ms 97.167 ms
10 80.249.212.246 (80.249.212.246) 109.409 ms 109.130 ms 109.096 ms
11 103.198.140.28 (103.198.140.28) 205.864 ms 205.794 ms 205.731 ms
12 103.198.140.61 (103.198.140.61) 212.517 ms 212.518 ms 212.320 ms
13 * * *
14 * * *
15 * * *
03/11/2018 08:15:15 UTC
MTR:
Start: Sat Nov 3 08:15:16 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.4 0.3 1.0 0.0
2.|-- 37.244.23.130 0.0% 10 0.5 0.6 0.5 1.1 0.0
3.|-- 24.105.62.146 0.0% 10 0.8 1.1 0.8 2.2 0.3
4.|-- 137.221.66.8 0.0% 10 2.2 2.2 2.0 2.3 0.0
5.|-- 137.221.69.70 0.0% 10 96.8 98.7 96.7 104.2 3.1
6.|-- 137.221.65.9 0.0% 10 96.3 98.6 96.3 119.0 7.1
7.|-- 137.221.65.25 0.0% 10 96.8 97.5 96.7 101.5 1.5
8.|-- 137.221.65.91 0.0% 10 96.3 102.1 96.3 136.9 13.3
9.|-- 137.221.78.34 0.0% 10 96.7 96.6 96.5 96.7 0.0
10.|-- 80.249.212.246 0.0% 10 109.1 109.3 109.0 109.5 0.0
11.|-- 103.198.140.28 0.0% 10 206.2 206.2 206.0 207.3 0.3
12.|-- 103.198.140.61 0.0% 10 212.4 212.3 212.1 212.5 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
03/11/2018 08:15:15 UTC
MTR:
Start: Sat Nov 3 08:15:15 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.22.130 0.0% 10 0.7 0.6 0.5 1.1 0.0
3.|-- 24.105.30.166 0.0% 10 0.9 0.9 0.7 1.0 0.0
4.|-- 137.221.66.0 0.0% 10 1.7 1.6 1.5 1.7 0.0
5.|-- 137.221.68.70 0.0% 10 169.9 145.4 142.6 169.9 8.6
6.|-- 137.221.65.5 0.0% 10 142.6 161.9 142.6 274.0 43.8
7.|-- 137.221.65.9 0.0% 10 142.7 146.2 142.6 177.7 11.1
8.|-- 137.221.65.25 0.0% 10 142.7 143.7 142.6 152.9 3.2
9.|-- 137.221.65.91 0.0% 10 142.8 156.1 142.6 240.6 31.8
10.|-- 137.221.78.34 0.0% 10 142.5 142.6 142.5 143.1 0.0
11.|-- 80.249.212.246 0.0% 10 155.0 155.1 154.9 155.9 0.0
12.|-- 103.198.140.28 0.0% 10 251.9 252.0 251.8 253.2 0.3
13.|-- 49.45.4.252 0.0% 10 251.7 251.8 251.5 252.0 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
03/11/2018 08:15:15 UTC
Can you please use the WinMTR for 10+ minutes, as suggested in the link I provided above?
but im stuck in the login screen and the link says to ply the game for 5 mins…sorry im nt gud at this stuff sry …so wht should i try in the host column on winmtr…?
No worries. For the host address, use the IP for the server you normally connect to
The Americas
24.105.30.129 (US West) or 24.105.62.129 (US Central)
Brazil (Americas)
54.207.107.12
Europe
185.60.114.159 or 185.60.112.157
Korea
211.234.110.1
Taiwan
203.66.81.98
|------------------------------------------------------------------------------------------|
us central
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 35 | 35 | 0 | 0 | 3 | 0 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| 10.72.51.2 - 0 | 35 | 35 | 35 | 63 | 105 | 90 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| 172.25.8.164 - 0 | 35 | 35 | 36 | 61 | 96 | 90 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| 103.198.140.64 - 0 | 35 | 35 | 44 | 72 | 106 | 104 |
| 103.198.140.41 - 0 | 35 | 35 | 239 | 308 | 538 | 313 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| ae1-br01-eqny8.as57976net - 0 | 35 | 35 | 279 | 331 | 540 | 331 |
| et-0-0-2-br02-eqch2.as57976net - 4 | 29 | 28 | 0 | 518 | 4019 | 517 |
| be2-pe01-eqch2.as57976net - 0 | 35 | 35 | 281 | 331 | 539 | 329 |
| 24.105.62.129 - 0 | 35 | 35 | 273 | 328 | 540 | 329 |
Okay well you only ran it for about 35 seconds, and we really need see more data for like 10 minutes. Can you run a new one?
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 1 | 784 | 782 | 0 | 0 | 2 | 0 |
| No response from host - 100 | 158 | 0 | 0 | 0 | 0 | 0 |
| 10.72.51.3 - 1 | 783 | 782 | 0 | 111 | 1035 | 612 |
| No response from host - 100 | 159 | 0 | 0 | 0 | 0 | 0 |
| 172.25.8.164 - 1 | 783 | 782 | 0 | 112 | 1033 | 608 |
| No response from host - 100 | 159 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 158 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 158 | 0 | 0 | 0 | 0 | 0 |
| 103.198.140.64 - 1 | 778 | 777 | 32 | 124 | 1326 | 604 |
| 103.198.140.41 - 0 | 781 | 781 | 234 | 328 | 1687 | 1436 |
| No response from host - 100 | 157 | 0 | 0 | 0 | 0 | 0 |
| ae1-br01-eqny8.as57976net - 1 | 776 | 775 | 318 | 415 | 1696 | 1595 |
| et-0-0-2-br02-eqch2.as57976net - 1 | 754 | 749 | 309 | 418 | 4615 | 1510 |
| et-0-0-3-br02-eqla1.as57976net - 0 | 781 | 781 | 279 | 376 | 1693 | 1475 |
| be2-pe01-eqla1.as57976net - 1 | 776 | 775 | 307 | 397 | 1694 | 847 |
| lax-eqla1-ia-bons-02.as57976net - 0 | 780 | 780 | 318 | 408 | 1702 | 1594 |
| 24.105.30.129 - 0 | 780 | 780 | 320 | 416 | 1700 | 1591 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Okay, not quite 10 mins lol, but there is some data loss on your modem/router, and the same is appearing on your ISP line. If you own the in-home equipment, you’ll need to troubleshoot with the manufacturer/their website, but the line you can call your ISP about and tell them there is data loss on the line.
And I reinstall windows and nw it working lol
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It’s possible your network adapter was what caused the issue connecting to the home router, but I’m glad you got it sorted, thanks for reporting back!
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