They said the number one things brought up were balance related?
Ya no how about smurfing/long wait for matches/ as well as hacking.
Lol they just pick and chose what they wanted to talk about and act like this game does not have a problem with quality of matches due to throwers/Smurf’s. These new features they are rolling out will do nothing to combat the already big problems and the hero pool will probably make wait times longer for dps if popular hero’s are banned also it will just ignite further problems if certain hero’s do not see any time banned. It will just assert more problems between the devs and the player base.
So Blizz do you have a plan to combat the problem of smurfing? Go to YouTube and you will see several videos of bronze to gm or unranked to gm and it’s just t500 players flexing on lower ranks for money in the YouTube videos that make.