Super-high latency while in game - PLEASE HELP


#1

Hey there :slight_smile:
I have a lot of lags while I’m playing overwatch, I checked my latency and it stands for like 500ms-700ms. It doesn’t happen in other games, only Overwatch.
I tried everything that the internet told me: restarted my router, flushed DNS, closed all the background softwares and updated my network driver. It just won’t change.

Here’s the test results of the Battle Net Looking Glass I did:

TRACEROUTE:
traceroute to 87.70.117.56 (87.70.117.56), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.275 ms  0.267 ms  0.264 ms
 2  37.244.24.130 (37.244.24.130)  0.516 ms  0.621 ms  0.728 ms
 3  Blizzard Blizzard  1.366 ms  1.415 ms  1.465 ms
 4  137.221.66.44 (137.221.66.44)  0.887 ms  0.893 ms  0.892 ms
 5  137.221.78.72 (137.221.78.72)  6.758 ms  6.776 ms  6.809 ms
 6  137.221.65.90 (137.221.65.90)  6.609 ms  6.858 ms  6.852 ms
 7  137.221.79.32 (137.221.79.32)  6.658 ms  7.082 ms  7.067 ms
 8  linx2.012.net.il (195.66.237.114)  7.391 ms  7.399 ms  7.397 ms
 9  EDGE-LON-MX-01-ae0-102.ip4.012.net.il (80.179.165.105)  7.745 ms  7.649 ms  7.646 ms
10  EDGE-LON-MX-02-so-4-1-0-0.ip4.012.net.il (80.179.165.25)  69.319 ms  69.222 ms  69.345 ms
11  82.102.132.149 (82.102.132.149)  69.391 ms  69.438 ms  69.246 ms
12  82.102.128.248 (82.102.128.248)  61.988 ms  61.732 ms  61.689 ms
13  * * *
14  * * *
15  * * *


08/01/2019 20:32:11 UTC
--------------------

TRACEROUTE:
traceroute to 87.70.117.56 (87.70.117.56), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.348 ms  0.329 ms  0.328 ms
 2  37.244.25.130 (37.244.25.130)  0.627 ms  0.693 ms  0.780 ms
 3  Blizzard Blizzard  1.353 ms  1.661 ms  1.706 ms
 4  137.221.66.34 (137.221.66.34)  1.248 ms  2.992 ms  3.019 ms
 5  137.221.77.70 (137.221.77.70)  7.616 ms  7.651 ms  7.658 ms
 6  137.221.65.19 (137.221.65.19)  8.713 ms  8.058 ms  8.028 ms
 7  137.221.79.32 (137.221.79.32)  7.339 ms  7.316 ms  7.397 ms
 8  linx2.012.net.il (195.66.237.114)  8.120 ms  8.143 ms  8.038 ms
 9  80.179.165.222.static.012.net.il (80.179.165.222)  77.224 ms  77.192 ms  77.122 ms
10  82.102.132.149 (82.102.132.149)  74.948 ms  75.155 ms  75.068 ms
11  82.102.128.248 (82.102.128.248)  70.381 ms  70.024 ms  70.006 ms
12  * * *
13  * * *
14  * * *
15  * * *


08/01/2019 20:32:11 UTC
--------------------

PING:
PING 87.70.117.56 (87.70.117.56) 56(84) bytes of data.

--- 87.70.117.56 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3000ms



08/01/2019 20:32:11 UTC
--------------------

PING:
PING 87.70.117.56 (87.70.117.56) 56(84) bytes of data.

--- 87.70.117.56 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms



08/01/2019 20:32:11 UTC
--------------------

MTR:
Start: Tue Jan  8 20:32:12 2019 Blizzard  1.|-- Blizzard                     0.0%    10    0.3   0.4   0.3   0.4   0.0
  2.|-- 37.244.25.130                     0.0%    10    0.6   0.6   0.5   0.7   0.0
  3.|-- Blizzard                   0.0%    10    0.9   1.6   0.9   3.1   0.6
  4.|-- 137.221.66.34                     0.0%    10    1.0   1.1   0.9   1.4   0.0
  5.|-- 137.221.77.70                     0.0%    10    7.4   9.5   7.4  27.8   6.4
  6.|-- 137.221.65.19                     0.0%    10    7.4   9.2   7.4  24.7   5.4
  7.|-- 137.221.79.32                     0.0%    10    7.3   7.4   7.3   8.1   0.0
  8.|-- linx2.012.net.il                  0.0%    10    8.0   8.0   8.0   8.2   0.0
  9.|-- 80.179.165.222.static.012.net.il  0.0%    10   77.1  77.2  77.1  77.3   0.0
 10.|-- 82.102.132.149                    0.0%    10   75.2  75.2  75.0  75.9   0.0
 11.|-- 82.102.128.248                    0.0%    10   70.1  70.2  70.1  70.3   0.0
 12.|-- ???                              100.0    10    0.0   0.0   0.0   0.0   0.0


08/01/2019 20:32:11 UTC
--------------------

MTR:
Start: Tue Jan  8 20:32:11 2019 Blizzard  1.|-- Blizzard                             0.0%    10    0.2   0.2   0.2   0.3   0.0
  2.|-- 37.244.24.130                             0.0%    10    0.5   0.5   0.4   0.6   0.0
  3.|-- Blizzard                           0.0%    10    1.4   1.4   1.2   1.5   0.0
  4.|-- 137.221.66.44                             0.0%    10    0.7   0.7   0.7   0.9   0.0
  5.|-- 137.221.78.72                             0.0%    10    6.8  22.6   6.6 118.0  36.6
  6.|-- 137.221.65.90                             0.0%    10    6.6  15.7   6.6  85.8  24.8
  7.|-- 137.221.79.32                             0.0%    10    6.6   6.7   6.5   7.2   0.0
  8.|-- linx2.012.net.il                          0.0%    10    7.2   7.2   7.2   7.3   0.0
  9.|-- EDGE-LON-MX-01-ae0-102.ip4.012.net.il     0.0%    10    7.5   8.9   7.5  20.2   3.9
 10.|-- EDGE-LON-MX-02-so-4-1-0-0.ip4.012.net.il  0.0%    10   68.7  69.0  68.7  69.5   0.0
 11.|-- 82.102.132.149                            0.0%    10   69.7  69.6  68.7  74.8   1.8
 12.|-- 82.102.128.248                            0.0%    10   61.7  61.5  61.2  62.2   0.0
 13.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0


08/01/2019 20:32:11 UTC
--------------------

Thanks in advance :see_no_evil:


#2

I reviewed your Looking Glass test results and see no major issues. If possible and to get a more accurate reading, doing a WinMTR test will have better success:

WinMTR instructions:

  1. Download WinMTR from http://winmtr.net/download-winmtr/ (Console players need a Windows Desktop Computer connected to the same network as their console to do this.)
  2. Unzip the WinMTR.zip file to the Desktop.
  3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
  4. Run the WinMTR.exe
  5. Type the IP address you want to trace in the “Host” field. To get the correct IP you will actually need to open up the game and go Practice Vs AI or Quick Play and if you are on PC hit Ctrl+Shift+N and it will bring up the ingame network diagnostic graph, or go to Video > Options > Display Network Performance Graph if you are on any platform including Console. In the top left corner is the IP address you want to run WinMTR to.

    note When looking at the IP it will show up ingame as something like 12.34.56.78:12345. You will want to leave the last 5 digits and the colon at the end off and the IP you want to use is just the 12.34.56.78
  6. Once you notice the connection issue while playing, play for about 6 more minutes, minimize the game and click on “Stop”.
  7. Click on “Copy text to clipboard”, then return to this forum thread.
  8. Type two sets of four squiggly lines and then paste the contents of the WinMTR test between: ~~~~ Paste WinMTR Test Results Here ~~~~

If in the event you can’t even connect to Overwatch and get into any game mode at all, please use one of the following IP addresses based on your geographical region:

  • US West - 24.105.30.129
  • US Central - 24.105.62.129
  • Brazil - 54.207.107.12
  • Europe - 185.60.114.159
  • Europe - 185.60.112.157
  • Korea - 211.234.110.1
  • Taiwan - 203.66.81.98

#3

Here you go:

|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                           Broadcom.Home -    0 |  497 |  497 |    0 |    0 |   15 |    0 |
|                          82.102.128.248 -    0 |  497 |  497 |    7 |   11 |  485 |   18 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                           82.102.132.78 -    1 |  494 |  493 |    7 |   12 |  485 |    8 |
| EDGE-FRA-01-so-2-1-0-2-0.ip4.012.net.il -    0 |  497 |  497 |   73 |   78 |  551 |   86 |
|           pr01.eqfr5.blizzardonline.net -    0 |  497 |  497 |   75 |   80 |  552 |  120 |
|              ae1-br01-eqfr5.as57976.net -    0 |  497 |  497 |   76 |   83 |  553 |  110 |
|         et-0-0-2-br01-eqpa4.as57976.net -    0 |  497 |  497 |   76 |   88 |  555 |   89 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider ~~~~

#4

Apart from some random spikes in latency starting on the second hop, the WinMTR test is looking fine. Was that ran using the IP from the netgraph in a match where you were having issues?

Do you have a different network you’d be able to test with to try to narrow things down? Maybe a mobile connection if you have a phone and data plan that supports tethering?


#5

Yeah I used the IP from the netgraph in a match while I had lags, but I don’t really have any other network that I can test with :frowning:
I have issues only on Overwatch, all the other games are just fine. Any ideas?


#6

All your tests look fine then and this shouldn’t be happening. Is the latency constant? Do you have any quality of service programs (like Killer Control Center) or quality of service settings on your router? If so, can you disable the QoS settings?