Stuck on loading screen, removed from game due to inactivity

Technical Support
1

Game found, loading screen on, but could not load into game. And was then removed from game due to inactivity. This happened since the update and i was issued ban from 10 minutes to now 2hours. Lost SRs, but most importantly, i am not able to play ladder games. I am running on i7, 8GB ram, GTX 970 Ti. Anyone has any idea to solve this? Because this is really getting very very frustrating. Unfair bans and lost of SR due to the recent update. Never had this problem until recent update.

1 Like
2

With any PC-related tech issue, please include a DxDiag if you’d like members of the community to help you troubleshoot.

DxDiag instructions (click to expand/collapse)
  1. Reboot your PC
  2. Only open the game and play until you experience the issue.
  3. Press Windows Key + R, then type DxDiag and press Enter.
  4. In the DxDiag window, click Save All Information.
  5. Name the file “dxdiag” and click Save.

To add it to your reply here:

  1. Open the text file and copy all of the text.
  2. Paste the text in your reply.
  3. Highlight the pasted text and click </> on the post editor.

If your DxDiag does not fit in one message, you can post it on Pastebin.com and provide the hash code (the numbers/letters after the .com) in your reply.

If you don’t want community help (I don’t work at Blizzard), and require staff assistance specifically you may need to open a ticket.

3

I have done that. Still waiting for them to reply…

4

If you provide the dxdiag here I can take a look.

5

System Information

  Time of this report: 10/17/2019, 04:48:46
         Machine name: 
     Operating System: 
             Language: English (Regional Setting: English)
  System Manufacturer: MSI
         System Model: MS-7681
                 BIOS: V25.8
            Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
               Memory: 8192MB RAM
  Available OS Memory: 8072MB RAM
            Page File: 9574MB used, 2469MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: 12
  DX Setup Parameters: Not found
     User DPI Setting: Using System DPI
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

      Card name: NVIDIA GeForce GTX 970
   Manufacturer: NVIDIA
      Chip type: GeForce GTX 970
       DAC type: Integrated RAMDAC
    Device Type: Full Device
     Device Key: Enum\PCI\VEN_10DE&DEV_13C2&SUBSYS_36E11458&REV_A1
 Display Memory: 8079 MB

Dedicated Memory: 4043 MB
Shared Memory: 4035 MB
Current Mode: 1920 x 1080 (32 bit) (144Hz)
Monitor Name: BenQ XL24
Monitor Model: BenQ XL24
Monitor Id:
Native Mode: 1920 x 1080§ (60.000Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Driver File Version: 26.21.0014.3648 (English)
Driver Version: 26.21.14.3648
DDI Version: 12
Feature Levels: 12.1,12.0,11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 26/9/2019 12:00:00 AM, 22052368 bytes
WHQL Logo’d: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-5082-11CF-A879-EF161BC2D735}
Vendor ID: 0x10DE
Device ID: 0x13C2
SubSys ID: 0x36E11458
Revision ID: 0x00A1

6

Looks like we’re missing most of the report. Can you add the rest or use Pastebin as suggested in my steps?

7

OK Nicole, its been 3 qp games i manage to complete.

I followed some of the steps blizzard support gave me, and i can say everything seems to be normal now.

What i did?

  1. Restore my system to a early date, before all this was happening.
  2. Updated OW and my GPU driver.
  3. Created another restore point.
  4. I defragmented and optimized my drives.
  5. Reboot CPU and went to OW reset default video settings(they went all Ultra, previously was on HIGH)
  6. Everything seems to be normal now.

Thank you, have a nice day!

9

Same thing happening to me on PS4, so it’s unlikely your PC.