This is XBOX One. I have a video of it I just need help on how to show it. But I was in comp mode, open queue and during the map Temple of Anubis I had a crippling bug. I died right as the first half ended and it switched my viewpoint to the enemy soldier and then made my screen stuck. It would only show his last view point. I could see no movement or anything but game music. After picking a character, no movements happened but I could feel my controller vibrate if I attacked.
I was forced to leave the game and rejoin that match to make it work again. I lost 45 points and my account was penalized. I want my points back, the penalty removed, since it’s not my fault. Please help.
