Hello, since last week I’ve been having problems to login to the game, the login screen gets stuck at “Entering the game” and then “Lost connection” and logs me out, the few times I’m able to login I get huge latency spikes (normally I have 54ms but since last week I’ve been getting 100ms+) . I’ve tried restaring my router and my computer, flushing my dns, setting a static ip, opening ports, setting firewall exceptions, etc. but nothing seems to help. I did some tests on your looking glass site and this is what I got:
TRACEROUTE:
traceroute to (my ip), 15 hops max, 60 byte packets
1 Blizzard Blizzard 1.008 ms 1.019 ms 1.036 ms Blizzard(24.105.18.2) 2.012 ms 2.025 ms 2.035 ms
3 137.221.105.10 (137.221.105.10) 1.801 ms 1.832 ms 1.976 ms
4 137.221.66.20 (137.221.66.20) 1.839 ms 1.913 ms 1.931 ms
5 137.221.83.72 (137.221.83.72) 26.772 ms 26.835 ms 26.864 ms
6 137.221.65.66 (137.221.65.66) 26.287 ms 25.563 ms 25.567 ms
7 137.221.74.32 (137.221.74.32) 25.415 ms 25.445 ms 25.980 ms
8 206.223.118.31 (206.223.118.31) 50.438 ms 50.739 ms 50.916 ms
9 * * *
10 fixed-(my ip).totalplay.net (my ip) 57.920 ms 58.088 ms 58.011 ms
08/12/2018 02:23:21 UTC
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TRACEROUTE:
traceroute to (my ip), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.316 ms 0.331 ms 0.341 ms Blizzard(24.105.18.2) 0.625 ms 0.851 ms 1.251 ms
3 137.221.105.10 (137.221.105.10) 0.646 ms 0.804 ms 0.866 ms
4 137.221.66.20 (137.221.66.20) 0.847 ms 0.870 ms 0.877 ms
5 137.221.83.72 (137.221.83.72) 26.879 ms 26.873 ms 26.882 ms
6 137.221.65.66 (137.221.65.66) 26.773 ms 28.819 ms 28.801 ms
7 137.221.74.32 (137.221.74.32) 28.730 ms 28.193 ms 28.184 ms
8 17072-da1-ix.equinix.com (206.223.118.31) 50.525 ms 50.866 ms 51.072 ms
9 * * *
10 fixed-(my ip).totalplay.net (my ip) 59.618 ms 61.996 ms 59.695 ms
08/12/2018 02:23:21 UTC
--------------------
PING:
PING (my ip) 56(84) bytes of data.
--- 187.190.38.207 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3014ms
08/12/2018 02:23:21 UTC
--------------------
PING:
PING (my ip) 56(84) bytes of data.
--- (my ip) ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3003ms
08/12/2018 02:23:21 UTC
--------------------
MTR:
Start: Sat Dec 8 02:23:21 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.5 0.3 2.1 0.3 Blizzard 0.0% 10 3.9 2.4 0.6 8.0 2.7
3.|-- 137.221.105.10 0.0% 10 0.8 1.3 0.6 5.6 1.5
4.|-- 137.221.66.20 0.0% 10 0.8 1.7 0.7 9.7 2.7
5.|-- 137.221.83.72 0.0% 10 25.8 27.8 25.5 45.4 6.2
6.|-- 137.221.65.66 0.0% 10 25.7 28.6 25.5 46.3 6.5
7.|-- 137.221.74.32 0.0% 10 25.5 27.1 25.4 34.4 3.1
8.|-- 17072-da1-ix.equinix.com 0.0% 10 50.7 50.7 50.5 50.8 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- fixed-(my ip).totalplay.net 0.0% 10 58.2 58.6 58.0 61.7 0.9
08/12/2018 02:23:21 UTC
--------------------
MTR:
Start: Sat Dec 8 02:23:21 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.6 0.0 Blizzard 0.0% 10 0.8 0.7 0.5 1.0 0.0
3.|-- 137.221.105.10 0.0% 10 0.6 0.8 0.6 1.0 0.0
4.|-- 137.221.66.20 0.0% 10 0.6 0.7 0.6 0.9 0.0
5.|-- 137.221.83.72 10.0% 10 25.6 25.8 25.6 26.5 0.0
6.|-- 137.221.65.66 0.0% 10 25.7 31.3 25.7 58.3 11.9
7.|-- 137.221.74.32 0.0% 10 25.6 25.7 25.4 26.2 0.0
8.|-- 206.223.118.31 0.0% 10 50.5 50.6 50.5 50.9 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- fixed-(my ip).totalplay.net 0.0% 10 87.5 78.0 58.1 169.3 33.8
08/12/2018 02:23:21 UTC
--------------------
Looking for the IP locations I discovered that even though I’m located in Mexico for some reason I get routed to several servers in Netherlands and then routed back to a server in Texas which might be the source of my problems but I don’t know how or even if I can fix this without external help.