Since the latest update (1.26.0.3.49154) I’m getting huge (~80% ) fps drops from capped 142 to 30 FPS. The game hangs there for a while and after a few secs everything goes back to normal.
It happens in a 2-3 minutes period and not bind to a specific hero, animation effect, map or game mode.
I tried the followings:
- Reinstall the game.
- Deleted the game settings, cache folders (Overwatch, Blizzzard Entertainment etc.)
- Restore the default settings (game, video)
- Check the power options. (high performance is set both in Windows and NVIdia Control Panel)
- Updated the video card driver (tried older ones as well).
- Updated Windows.
- Disabled Windows Defender.
- Updated mouse,keyboard,network adapter drivers.
- Cleaned the dust out of my PC case.
- Give high priority to OVerwatch in Task Manager.
- Disabled all unnecessary startup services.
Created some logs and attached them hope it can help you.
DXdiag: https://pastebin.com_PgkYvub5
MSInfo: https://pastebin.com_jP0hNxxP
HWMonitor: https://pastebin.com_P2qjffFE
WinMTR: https://pastebin.com_tQjJV4fX
Also took some pics from custom game where FPS drop and input lag is visible.
https://ibb.co_bQuF5e
https://ibb.co_bUmjyz
https://ibb.co_k7CDrK
Any help is appreciated.
PS: At links change _ (underscore) to / (dash) to make them work.
PS2: WinMTR was captured during custom game.
1 Like
192.168.0.1 - 0 | 358 | 358 | 2 | 32 | 4410 | 14 |
I started with the WinMTR because that’s what I know the most about. I will say that responses over 1k from your device are likely a contributing factor to your issues. It could be a bad Network card? Bad cable? Wireless adapter dying? Not sure, but I’d start there.
1 Like
Hi Nicole,
Firts let me thank you for the tips those numbers bothered me as well since i have a Killer NIC (E2400) and saw that their driver is on the “application blacklist”.
I wouldn’t be surprised if it turned out the Killer Network software is root of the cause. Once they published a driver with a memory leakage bug and it ate my 8GB.
Definitely check my network side and report back if anything helped me to fix this problem, but the circumstances(new patch) still bug me.
Could probably swap it out for something on the cheap, if possible.
So i tried a different network adapter and nothing changed 
So i guess it’s not the Killer NIC this time. Also checked my UTP cable with cable tester and it seems good.
Meanwhile a created some logs:
pathping:
Tracing route to 5.42.169.230 over a maximum of 30 hops
0 DESKTOP-UODVNVL.home [192.168.0.144]
1 192.168.0.1
2 catv-80-98-143-254.catv.broadband.hu [80.98.143.254]
3 catv-89-135-214-157.catv.broadband.hu [89.135.214.157]
4 hu-bud03a-rc1-ae51-2028.aorta.net [84.116.240.70]
5 de-fra01b-rc1-ae8-0.aorta.net [84.116.136.214]
6 de-fra04c-ri1-ae5-0.aorta.net [84.116.133.113]
7 213.46.179.58.aorta.net [213.46.179.58]
8 ae1-br01-eqfr5.blizzardonline.net [137.221.80.33]
9 et-0-0-2-br01-eqam1.blizzardonline.net [137.221.65.29]
10 137.221.65.33
11 * * *
Computing statistics for 250 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-UODVNVL.home [192.168.0.144]
0/ 100 = 0% |
1 58ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 96ms 0/ 100 = 0% 0/ 100 = 0% catv-80-98-143-254.catv.broadband.hu [80.98.143.254]
2/ 100 = 2% |
3 119ms 3/ 100 = 3% 1/ 100 = 1% catv-89-135-214-157.catv.broadband.hu [89.135.214.157]
0/ 100 = 0% |
4 --- 100/ 100 =100% 98/ 100 = 98% hu-bud03a-rc1-ae51-2028.aorta.net [84.116.240.70]
0/ 100 = 0% |
5 --- 100/ 100 =100% 98/ 100 = 98% de-fra01b-rc1-ae8-0.aorta.net [84.116.136.214]
0/ 100 = 0% |
6 123ms 2/ 100 = 2% 0/ 100 = 0% de-fra04c-ri1-ae5-0.aorta.net [84.116.133.113]
0/ 100 = 0% |
7 --- 100/ 100 =100% 98/ 100 = 98% 213.46.179.58.aorta.net [213.46.179.58]
0/ 100 = 0% |
8 101ms 2/ 100 = 2% 0/ 100 = 0% ae1-br01-eqfr5.blizzardonline.net [137.221.80.33]
98/ 100 = 98% |
9 --- 100/ 100 =100% 0/ 100 = 0% et-0-0-2-br01-eqam1.blizzardonline.net [137.221.65.29]
0/ 100 = 0% |
10 --- 100/ 100 =100% 0/ 100 = 0% 137.221.65.33
Trace complete.
Looking Glass:
TRACEROUTE:
traceroute to 80.98.193.124 (80.98.193.124), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.295 ms 0.326 ms 0.333 ms
2 37.244.25.130 (37.244.25.130) 0.548 ms 0.656 ms 0.751 ms
3 Blizzard Blizzard 2.239 ms 2.924 ms 2.942 ms
4 137.221.66.36 (137.221.66.36) 1.048 ms 1.074 ms 2.206 ms
5 137.221.77.72 (137.221.77.72) 0.933 ms 0.941 ms 0.932 ms
6 137.221.65.19 (137.221.65.19) 7.439 ms 7.453 ms 7.432 ms
7 137.221.79.32 (137.221.79.32) 7.236 ms 7.377 ms 7.329 ms
8 213.46.175.253 (213.46.175.253) 8.012 ms 8.020 ms 8.017 ms
9 * * *
10 at-vie05d-rc1-ae19-0.aorta.net (84.116.134.122) 28.920 ms 28.983 ms 28.963 ms
11 hu-bud04a-rc1-ae18-0.aorta.net (84.116.140.193) 28.783 ms 30.457 ms 31.767 ms
12 hu-bud-bp14-ra2-bundle-ether1-2028.aorta.net (84.116.240.109) 29.243 ms 29.165 ms 29.206 ms
13 catv-89-135-220-149.catv.broadband.hu (89.135.220.149) 28.573 ms 28.499 ms 28.527 ms
14 catv-80-98-193-124.catv.broadband.hu (80.98.193.124) 58.957 ms 76.148 ms 75.355 ms
08/08/2018 17:53:32 UTC
--------------------
TRACEROUTE:
traceroute to 80.98.193.124 (80.98.193.124), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.874 ms 0.864 ms 0.863 ms
2 37.244.24.2 (37.244.24.2) 1.350 ms 1.383 ms 1.387 ms
3 Blizzard Blizzard 1.882 ms 2.816 ms 2.830 ms
4 137.221.66.40 (137.221.66.40) 1.411 ms 1.424 ms 1.425 ms
5 137.221.78.70 (137.221.78.70) 1.648 ms 1.654 ms 1.655 ms
6 137.221.78.34 (137.221.78.34) 1.399 ms 1.084 ms 1.070 ms
7 213.46.182.197 (213.46.182.197) 0.621 ms 0.638 ms 0.621 ms
8 * * *
9 de-fra01b-rc1-ae40-0.aorta.net (84.116.130.10) 23.198 ms 23.214 ms 23.212 ms
10 hu-bud03a-rc1-ae8-0.aorta.net (84.116.136.213) 25.154 ms 25.171 ms 24.436 ms
11 hu-bud-bp14-ra1-bundle-ether1-2028.aorta.net (84.116.240.69) 23.345 ms 23.329 ms 23.404 ms
12 catv-89-135-214-149.catv.broadband.hu (89.135.214.149) 23.035 ms 22.979 ms 23.028 ms
13 catv-80-98-193-124.catv.broadband.hu (80.98.193.124) 81.371 ms 73.157 ms 73.151 ms
08/08/2018 17:53:32 UTC
--------------------
PING:
PING 80.98.193.124 (80.98.193.124) 56(84) bytes of data.
64 bytes from 80.98.193.124: icmp_seq=1 ttl=52 time=78.8 ms
64 bytes from 80.98.193.124: icmp_seq=2 ttl=52 time=52.1 ms
64 bytes from 80.98.193.124: icmp_seq=3 ttl=52 time=180 ms
64 bytes from 80.98.193.124: icmp_seq=4 ttl=52 time=42.7 ms
--- 80.98.193.124 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2997ms
rtt min/avg/max/mdev = 42.794/88.485/180.115/54.534 ms
08/08/2018 17:53:32 UTC
--------------------
PING:
PING 80.98.193.124 (80.98.193.124) 56(84) bytes of data.
64 bytes from 80.98.193.124: icmp_seq=1 ttl=52 time=87.0 ms
64 bytes from 80.98.193.124: icmp_seq=2 ttl=52 time=45.1 ms
64 bytes from 80.98.193.124: icmp_seq=3 ttl=52 time=199 ms
64 bytes from 80.98.193.124: icmp_seq=4 ttl=52 time=31.5 ms
--- 80.98.193.124 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 31.519/90.815/199.537/66.019 ms
08/08/2018 17:53:32 UTC
--------------------
MTR:
Start: Wed Aug 8 17:53:33 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.3 0.0
2.|-- 37.244.24.2 0.0% 10 0.5 0.5 0.4 0.6 0.0
3.|-- Blizzard 0.0% 10 1.5 1.4 1.3 1.5 0.0
4.|-- 137.221.66.40 0.0% 10 0.7 0.8 0.7 0.9 0.0
5.|-- 137.221.78.70 0.0% 10 0.9 2.4 0.8 12.0 3.4
6.|-- 137.221.78.34 0.0% 10 0.7 0.9 0.7 1.3 0.0
7.|-- 213.46.182.197 0.0% 10 0.6 4.8 0.6 40.2 12.4
8.|-- nl-ams17b-rc1-lag-8-0.aorta.net 90.0% 10 0.8 0.8 0.8 0.8 0.0
9.|-- de-fra01b-rc1-ae40-0.aorta.net 0.0% 10 23.6 23.7 23.1 27.7 1.3
10.|-- hu-bud03a-rc1-ae8-0.aorta.net 0.0% 10 23.0 23.0 22.9 23.0 0.0
11.|-- hu-bud-bp14-ra1-bundle-ether1-2028.aorta.net 0.0% 10 23.4 23.4 23.3 23.6 0.0
12.|-- catv-89-135-214-149.catv.broadband.hu 0.0% 10 23.0 23.0 22.9 23.1 0.0
13.|-- catv-80-98-193-124.catv.broadband.hu 0.0% 10 45.0 95.7 37.5 203.1 52.1
08/08/2018 17:53:32 UTC
--------------------
MTR:
Start: Wed Aug 8 17:53:32 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.4 0.0
2.|-- 37.244.25.130 0.0% 10 0.4 0.5 0.4 0.6 0.0
3.|-- Blizzard 0.0% 10 1.1 1.1 1.0 1.2 0.0
4.|-- 137.221.66.36 0.0% 10 0.9 1.0 0.9 1.1 0.0
5.|-- 137.221.77.72 0.0% 10 0.7 0.8 0.7 0.9 0.0
6.|-- 137.221.65.19 0.0% 10 7.3 9.1 7.2 25.0 5.5
7.|-- 137.221.79.32 0.0% 10 7.1 7.3 7.1 7.9 0.0
8.|-- 213.46.175.253 0.0% 10 9.1 8.1 7.9 9.1 0.3
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- at-vie05d-rc1-ae19-0.aorta.net 0.0% 10 54.0 38.5 28.9 58.5 11.1
11.|-- hu-bud04a-rc1-ae18-0.aorta.net 0.0% 10 32.3 29.4 28.8 32.3 1.0
12.|-- hu-bud-bp14-ra2-bundle-ether1-2028.aorta.net 0.0% 10 29.2 29.3 29.2 29.6 0.0
13.|-- catv-89-135-220-149.catv.broadband.hu 0.0% 10 28.5 28.5 28.5 28.7 0.0
14.|-- catv-80-98-193-124.catv.broadband.hu 0.0% 10 162.5 135.3 40.3 242.5 65.7
08/08/2018 17:53:32 UTC
--------------------
I guess there are some serious packet loss. 
Yeah, 90% packet loss is a serious issue. I guess that’s a link your ISP uses?
Yeah, UPC use that network link.
Edit: Solved the my problem. Eventually this wasn’t a network issue (however i have a cablemodem /w Intel Puma 6 SoC 
) neither server side or ISP related but client side issue. Namely my CPU was performing poorly and couldn’t feed my GPU with enough datas.
This post helped my a lot to narrow down the root of the problem. I can say that it’s almost a must-have.
Overwatch Forums
After applying the registry priority trick the game become much more stable but fps drop was still there, just happened much less often. So i had a strong guess it will be CPU related.
Finally it turned out my computer was infected with malwares resulting a ~30-40% CPU usage in idle stage (after start-up). One of them closed every web browser when i searched the terms: adware, malware etc. but couldn’t catch the mistype ones ex.: malvare.
I managed to install malwarebytes and run it in Safe-Boot mode. After getting rid of this malwares every problem was solved. My CPU usage went back to 5-6% in idle stage and google up ‘malwares’ didn’t end up with a closed browser. And ofc my FPS went back from periodic 30 to the stable 150.
Lessons:
-
Run a clean start-up and check whether it solved your problem. If so you may have a faulty driver, enabling them one-by-one help you to find faulty one.
-
Using antivirus softwares, firewalls are not enough if you don’t let them do their jobs (disabling them) or surfing the internet carelessly.
-
It doesn’t matter how silly a tip sounds try it out. (Scan malwares).
-
Scan can give you false-positive results during normal mode. Both malwarebytes and defender give me nothing when was run in normal boot mode. Reason is that viruses,malwares,adwares can place themselves during start-up into your RAM encumbering the job of these scan softwares. The best if you can use a bootable antivirus software to get rid of those things (Kaspersky Rescue Disk is a good one).
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Single player games are less sensible for this kind of things. Assassin’s Creed Origins ran on Ultra /w stable >140 FPS.
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Check HW temps. High temperature → Lowering voltage → Lower clock frequency → lower performance.
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Bugging drivers. Reinstall/Update/Remove them.
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Look around in the BIOS. Check your XMP profile (mine was on a default after a BIOS upgrade) and set your GPU’s PCIe link speed to Gen3 to prevent it going to low power mode. Perform a BIOS upgrade if needed.
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Windows updates can hit the performance as well. Not just the newly announced features but security updates as well( but security updates are MUST).
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Google up new Windows update optimization techniques and trying to disable new features. For example “fullscreen optimalization”. On the executable Right Click > Properties > Compatibility > ‘Disable Fullscreen Optimizations’. It helped me a lot.
-
If nothing works Backup & Windows reinstall. If problem is still around it’s probably really a server,ISP side problem, get those diagnostic files and post them without hitting a bad tone and PLEASE use </> option.
Happy gaming!