I’m not justifying it, I just think Blizzard need to design around the players, where playing in a way that isn’t detrimental to other players around you is actually the fun way to play Overwatch.
Smurfs could be less common if the game had actual content and players.
Throwers would be less common if the game was more fun to play.
People would want to play in GM if there weren’t more strict rulesets, if they could play with more than one friend, if the meta wasn’t so strong that its win/lose. If they didn’t have to queue 20 minutes to find a 5 minute game.
From all I’ve heard, GM does not sound remotely fun. Its no wonder these players have nothing better to do but buy another account for a faint memory of when OW was actually enjoyable to them.