For a full or as close to as most detail as possible. Please see this:
https://us.forums.blizzard.com/en/overwatch/t/skins-missing-or-becoming-locked/1566
Overall and also currently, Blizzard and OW staff have been flat out ignorant. Records of this stuff goes as far as 2 years back.
There has only ever been 1 case out of everything I looked at that got a response, even if it was month late or so.
This case was also special because of this users particular severity.
The case of Kaleptik and is 500 lootbox chargeback, please note this is a chargeback occurrence but there is also a bug that just seems to magically take stuff from our galleries.
I wish the higher ups would pull their finger out of their ring piece and actually help us for once because I’m sorry to say, but I’m at a lost as to how we can fix this for ourselves.