My support level was at Gold 3, and when it updated (from losses…dammit), the graphic showed that I went from Silver 3 to Silver 2, even though I was previously at Gold 3.
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You are not alone in experiencing this bug. Assuming your win-loss ratio is positive, you might be experiencing the bug in which during a rerank, your initial rank is demoted five subdivisions before the adjustment takes place. There’s a ton of posts under my thread under: Incorrect Rank Adjustment regarding players with those exact bugs if you’d like to read more about it: Comprehensive Thread Of All Top 500/Competitive Bugs. If you can, could you record your bugged rank adjustment, making sure that at some point in the video it shows your pre-adjustment rank, either from the queue menu or the career profile, and link that video to the thread? Any help in spreading the word about this megathread would be greatly appreciated.
Unfortunately, I didn’t get video footage of it. I was honestly too surprised at the time, and it didn’t occur to me to record it. To clarify though, I’d previously won four out of my six previous games, and was headed up to the fifth to re-rank, and the old “5th game curse” struck, and I had a wonderful streak of losses before I hit that 5th win. I didn’t think it was that bad that I would drop 4 levels, though. I thought that Overbuff may keep records of where your rank has travelled, but alas…
All I can verify is that I was Gold 3, and when it re-ranked me, it stated that I went from Silver 3 to Silver 2.
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That’s unfortunate. This bug appears to be account persistent however, so if you could, it should be fairly feasible to recreate. It would be a hassle to do, but more evidence of this bug would certainly be helpful to the Devs.