It’s been several months since submitting both a bug report and posting on the forms but have not gotten any sort of response. I am still missing half the shop items. It only shows the items that can be purchased with gold currency; it does not show any of the sprays/voice lines, etc that can be purchased with the white currency.
Have uninstalled/completely deleted OW/blizz files and reinstalled everything thinking it was maybe an issue with game files, but still missing the shop items.