Severe Lattenency issues

Am i the only one for the last week or so have been completely unable to play overwatch due to ping just being too high? I feel unable to control my character, and at times my ping has even hit over 3000, but averaging at about 3-400 every game in every mode. before a week ago i would average 60-70 lattency in overwatch, and from several different websites my average ping was ~45. Im currently connected to a wifi extender through a cat 8, and i just bought this wifi extender to see if it would fix the problem as my old one was, well old lol. this was not the case.
ive tried everything i can do that i know of and now i just need some help from anyone with a similar issue. I only lag when i play overwatch currently, and no other game experiences this lattency issues. but none of my friends, or players in game with me havebeen having these issues. What can i do?

Ive tried:
Everything on the blizzard forums
reinstalling overwatch
restarting routers, extenders, etc several times.
Bought a new extender, and upgraded from cat 5 cables to cat 8’s
Disconnected every device from the house except my computer and the extender my computer uses from the internet.
( i am unable to move my computer across the house and plug it directly into the router to test that connection)

This may be a side note, but a bug ive been facing aswell, is highlights never save for me, and i cant replay matches after in the career profile. it says that said match was done a week ago even though i just exited said match.

Hey there,

This may be an issue with the wifi connection between router/extender, or an issue along the ISP route. Can you run a WinMTR for a match where you experience issues and then post that so we can take a look?

  1. Download WinMTR
  2. Right-click on the downloaded .zip folder and select “Extract All”, to extract the files to a new folder.
  3. Open the new folder that was created, then open the WinMTR_x64 folder.
  4. Right-click on the WinMTR application and select “Run as administrator”.
  5. Launch Overwatch and join a match. Once you’re in the match, press Ctrl+Shift+N to open the Network Graph.
  6. Look for the server name displayed in [] brackets and the IP address at the top. Note you will need to remove the colon and port number after the IP address before running the test. (12.345.67.89:PORT)
  7. Alt+Tab back to WinMTR, then type the server IP address in the “Host” field.
  8. Click on “Start” and Alt+Tab back into the game. Allow the test to run for at least 10 minutes or the duration of a match. Click on “Stop” when you’re done playing after you have experienced the latency or connection issue.
  9. Click on “Copy Text to Clipboard”, paste the results here, then highlight everything and hit the </> button in the posting section so it will allow links.
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              -    3 |  597 |  581 |    0 |  100 |  971 |    1 |
|        072-031-129-169.res.spectrum.com -    3 |  598 |  583 |    0 |  140 | 2007 |   20 |
|        071-046-020-039.res.spectrum.com -    2 |  609 |  597 |    0 |  154 | 2002 |   21 |
|      bundle-ether20.tamp05-car2.bhn.net -    3 |  598 |  583 |    0 |  144 | 2353 |   35 |
|        072-031-003-170.res.spectrum.com -    2 |  613 |  602 |    0 |  155 | 1912 |   17 |
|        071-044-003-026.res.spectrum.com -    3 |  606 |  593 |    0 |  152 | 1896 |   30 |
|10.bu-ether15.tamsflde20w-bcr00.tbone.rr.com -    2 |  616 |  606 |    0 |  157 | 1928 |   17 |
|                            66.109.5.127 -    2 |  612 |  601 |    0 |  162 | 1921 |   28 |
|        ae-15-312.pr0.dca10.tbone.rr.com -    3 |  590 |  573 |    0 |  179 | 2357 |   26 |
|              ae1-br01-eqmi2.as57976.net -    3 |  592 |  577 |   52 |  195 | 1935 |   55 |
|       xe-0-0-0-1-br01-eqat2.as57976.net -    2 |  607 |  596 |   53 |  196 | 1938 |   55 |
|                   No response from host -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|         et-0-0-1-pe03-eqch2.as57976.net -    2 |  610 |  600 |   52 |  197 | 1929 |   60 |
|                   No response from host -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider`Preformatted text`

After looking over the test, issues with router/WiFi extender mentioned by Jambrix are probably the cause of the issue. As an example, the worst column when wired shouldn’t be over 5-10ms, and on WiFi it’s semi-acceptable to reach a little beyond that. However, even the average latency between the computer and the modem is 100ms before connecting to any networks outside the home.

Until that connection is improved, by doing things like replacing the modem or router or having the ISP examine the line-in, the issue is unlikely to improve. Spectrum does customer support through one of their Twitter accounts. Forwarding this test to them via DM (just screenshot it, or take a new one) will help speed along your conversation about what needs to happen.

Okay, so i took all of your recommendations, and bought a new wifi extender, called my ISP they sent someone out saying that everything was normal, and my set up was better than most customers and i should be having no issues after i moved it into a new room and drilled a hole in the wall so i could run an ethernet through. my extender is 10 feet from my router then plugged into my computer via internet cable, and even though my ping is still the same as before, i still continue to only lag with overwatch. I have taken several online ping test all of which have given me either average or slightly above average results, yet when i load overwatch, and make sure my computer is the only source of internet i continue to lag. When will you stop telling players its their faults, and start fixing your servers? there is litterally nothing i can do at this point and time.

Hey there,

This isn’t a server issue, so no I’m afraid it’s not something that Blizzard can fix. If it were a server issue then everyone connecting to that server would be experiencing it. We aren’t seeing that at this time.

Like Nicole mentioned, the problems start between your PC and router. There may be wireless interference that is causing packet loss, due to the wifi connection having to pass through walls/obstacles or other factors.

If you want to run a new WinMTR we can take a look at what things look like with the new wifi extender.

Perhaps you could ask your ISP if they have a way to move the router/modem into the room with your PC so you could plug in directly via ethernet? Thus eliminating the need to use a wifi extender?

As an added note, it could be that the modem or network card in the PC can’t handle the tick rate of Overwatch. It’s something like 63 packets per second. Sometimes network optimization software can view this as flooding, and same on the modem or router. I’m not sure what the other games you’re playing are, but I can only think of a couple with a higher tick rate. You might try toggling the network settings in Overwatch to limit send or receive rates.

Keep in mind that these are not a good way to test the stability of the connection. They look for a server closest to you and then how fast the ping can reach it. This doesn’t give a full picture of packet loss or intermittent lag like the WinMTR.