Howdy!
Our focus here would be on troubleshooting the actual issue which is the crashing. What exactly occurs when the game “Crashes”. Are you stuck at the Hero select screen till it times out? Does the game just suddenly disappear no error message? Does the system hard lock up forcing you to restart it?
We cover our scope of support and what actions we expect when running into this type of issue Here. We will not overturn the penalty system but we will help you fix the core issue so you don’t run into problems.
Feel free to also post up your Dxdiag. Make sure to highlight the contents and select the code block icon </> which will allow us to review this data easier.
Thank you!