SA Servers with several latency problems! Help US!

Howdy!

Investigating this it appears we have seen a spike in reports over the last day. I would like to help get this issue resolved. Can you all please post a 5 Ping Plotter to host IP: 54.207.107.12

Post a link back here within code blocks:

`Link Here`

For any players able to do so does using a free VPN or USB connected Cellular hotspot help at all?

Thank you!

9 Likes

Hiii! I’m not quite sure if I did what you asked for correctly. However, I’m open to re-do any process you need us to do :slight_smile:

https://share.pingplotter.com/hnEb3ZMuxZh.png

I don’t know any VPN i could use to test that out so if you have any recommendation to download I’d be happy to help. Thanks for answering <3 I’m at your disposal

4 Likes

I’ve done it as well:

https://share.pingplotter.com/U4RPqg16jts

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I’m from Argentina, having the same problem (and it’s been a little like that for a week or so). Here’s my ping plotter too

https://share.pingplotter.com/RDzmV5E8nWe
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I did it too.

https://share.pingplotter.com/Jp2RED3nb6f

The issue isn’t the connection between us and the brazilian server, the issue is that we are being placed in the wrong server. Yesterday i was connected in LAX1 (US West - Los Angeles) and AMS1 (Netherlands - Amsterdam) and a very few times in GRB1 (Brazil).

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I am just linking this to posts that are related. If some dev or whoever is responsible for this part, could see this.

I can’t test ping plotter right now but i tried to ping all the IPs in your link and everything connects except the brazilian server. Is the server even online?

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I had some matches, 5 Quick Plays with no lag, but in the 6º i had the 180ms ping! executed the pingplot, I don’t know if I did right but I followed the steps from the tutorial, and that the result:

https://share.pingplotter.com/LQT2uE5Japv

Hey Zuvykree, here’s mine

https://share.pingplotter.com/Vd76fMRdZtS

I’m not sure how to use it even with the page you linked in your comment but understand that this issue is only happening with Overwatch! I play League of Legends and other games that requires internet connection and I have zero issues with ping unless for Overwatch. I’m from Brazil!! Please take this matter to the whole team, take a look at the Portuguese forum where theres various posts about ping issues in the last 2 weeks!!!

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This is happening in Argentina too, both on xbox x and ps5

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Dear blizz, I know you guys are busy
but I would love to be able to play the game, try the new sombra and get wrecked by Zarya for the zilionth time without the awful high latency.
How do you expect me to buy the battlepass and/or the skins if I cant even enjoy the game?
I miss the brazilian server :frowning: Please pay the server bills and get it back online.
Thanks for looking into it :>

3 Likes

Omg finally someone had listened us :heart:

Here’s my pingplotter diagnostic colleted today, while i was contacting support.

https://share.pingplotter.com/Bau9xXsAEKH

Seeing other people pingplotter logs i can see everyone is getting 100% packet loss when reaches to SA server hostname. That’s so weird. I guess is not in lobby server, but maybe related to Amazon Elastic service not providing correct IP address?

Also tested with mobile data connection paired with my PC, didn’t worked same 100% packe loss when reached in SA server hostname.

(also this looks similar what happened too in Overwatch 1 in last season)

Also i’m unable to set custom lobbies with Brasil region anymore:
https://i.imgur.com/8aoOKaz.png

UPDATE: I will try use now windscribe (free VPN) and will redo the pingplotter test.

Tested with an VPN (Windscribe, region: closest in US): same problem 100% packet loss when reaching SA server hostname.

https://share.pingplotter.com/Cq5Eyp7JmqR

IMO for SA servers best choice is Microsoft Azure. Many of amazon cloud services have issues in LATAM

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https://share.pingplotter.com/cW9EFw7dxS8

Can’t find games in BR Servers.

1 Like

Brazil here. State of Minas Gerais.

Testing against 54.207.107.12 Brazil (Americas)
100% packet loss: https://share.pingplotter.com/bnzcL5rWX12

Testing against 24.105.30.129 (US West)
No packet loss but 190ms ping
https://share.pingplotter.com/BSpAJzUJvUD

While connected to NordVPN:

NordVPN Brazil → SA Server: https://share.pingplotter.com/Xi76wXd85cA
NordVPN U.S → SA Server: https://share.pingplotter.com/BnAP3tRNtux

All 100% packet loss. SA is apparently down.

Doing the same against NA-West while connected to NordVPN works fine but with 200ms ping.

3 Likes

You can find Brazil IPs if you create custom games.

https://user-images.githubusercontent.com/10801221/274139354-f6758740-3987-4c01-9e04-f2367ea7c900.png

I did some pinging on the latest known ones, some are offline, maybe they have changed servers. Though there were some that are still pinging.

https://github.com/foryVERX/Overwatch-Server-Selector/blob/main/ip_lists/cfg%20-%20Other%20-%20Brazil%202%20-%20GBR1.txt

Maybe they think their implementation are good when it’s clearly not, same issue been happening for some time, between seasons, never truly fixed.

They have the option to change regions in custom game, if the only had that for every type of play, it would possibly resolve the problem, or at least mitigate it, by only letting you connect when there are servers available in that region, instead of putting on high ping or temporarily suspending queue if you yourself block high ping servers.


Maybe it’s part of their strategy into reducing queue time, haha.

User experience comes after.


I was just trying myself custom games in Brazil. It shows green bars, yet I get the message.

Preffered data center unavailable.

I tried again while monitoring firewall logs, it blocked a non pingable servers from singapore while gave the same message from above and brazil selected.

202.9.66.120

If there is ip rerouting happening, not sure why it would use something so far away, it seems more like part of the bad implementation.

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Please support, raise priority on this one, raise a red flag internally. SA is down. An entire continent is down and experience is degraded with over 160ms~200ms ping. This is serious.

11 Likes

I had some matches today with normal ping (50-60ms) but fells laggy, the chracters teleporting a little bit, games feeling slowly and the habilities don’t computing when we click. The SA server is online but is dropping and has connection problems and low performance.

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Played one game with less than 50ms, now 198ms

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https://share.pingplotter.com/fYdD1K5GMht
100% PACKED LOSS at amazon

1 Like

:((

[type or paste code here](https://share.pingplotter.com/dBxv11DZRrV)