Rubberbanding in game - packet loss?

Technical Support
1

Hi,

Can anyone diagnose my WinMTR report below? I’ve been rubberbanding while in game and want to get to the bottom of this issue. Thank you!

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
arrisatom - 0 687 687 1 11 50 10
10.30.48.1 - 3 638 625 8 12 41 17
100.127.75.52 - 4 608 587 8 12 23 20
100.120.100.76 - 3 638 625 9 14 67 18
langbprj01-ae1,rd,la,cox,net - 3 630 615 20 26 71 29
68.105.30.130 - 3 638 625 20 28 104 35
ae1-br02-eqla1,as57976,net - 3 638 625 20 32 243 30
137.221.68.93 - 3 638 625 21 27 103 29
No response from host - 100 139 0 0 0 0 0
No response from host - 100 139 0 0 0 0 0
No response from host - 100 139 0 0 0 0 0
No response from host - 100 139 0 0 0 0 0
No response from host - 100 139 0 0 0 0 0
No response from host - 100 139 0 0 0 0 0
No response from host - 100 139 0 0 0 0 0
No response from host - 100 139 0 0 0 0 0
No response from host - 100 139 0 0 0 0 0
No response from host - 100 139 0 0 0 0 0
No response from host - 100 139 0 0 0 0 0
No response from host - 100 139 0 0 0 0 0
No response from host - 100 139 0 0 0 0 0
No response from host - 100 139 0 0 0 0 0
No response from host - 100 139 0 0 0 0 0
No response from host - 100 139 0 0 0 0 0
No response from host - 100 139 0 0 0 0 0
No response from host - 100 139 0 0 0 0 0
No response from host - 100 139 0 0 0 0 0
No response from host - 100 139 0 0 0 0 0
No response from host - 100 139 0 0 0 0 0
No response from host - 100 139 0 0 0 0 0
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2

Hey Transcend,

The WinMTR captured around 3-4% packet loss after the connection leaves your Arris modem. So the connection between the PC and modem looks great, but the problem appears to be happening between the modem and the internet provider’s network. Ideally you want to see 0% loss all the way down.

I’d recommend getting in touch with the internet provider and see if they can run some tests to the modem, and then if they can’t find anything they may need to send a technician out to physically check the lines for the issue.

Hope that helps!

3

Thank you Jambrix! I have contacted my internet provider and they will be sending someone out. I will provide an update after.