I keep getting forced out of matches because my “rendering device has been lost”. I have tried everything in this thread https://us.battle.net/support/en/article/32553 and none of it has helped. I recently got a new CPU (Ryzen 2600x and updated drivers) to replace Ryzen 2200g. I also have an Rx580 but I’ve had that since last summer, so I don’t think it is the problem. I checked Task Manager in game to see the Ram usage and it said overwatch was using about 90-95 percent. That seemed high to me but I have 8GB of Ram which is 2X the suggested amount. Any suggestions? Thanks for the help!
Have you tried the advice here:
Sorry I’m replying so much later. I updated the BIOS. The problem seems to be better, but not good. Now it is crashing every few games instead of every game. I didn’t update it to the latest BIOS, but the motherboard bios website said to not update to the newest one if you have the CPU I have.
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By and large this looks fine. Let’s see what’s going on with your hardware when the problem happens. Grab hwmonitor and install it. Then, launch hwmonitor and play a game until it crashes. Once it does, check the “max” column of your test for CPU/GPU overheating. If those are getting too hot, clean the PC and take it to a PC tech if that doesn’t fix the overheating - that’d probably mean some of the heat hardware needs maintenance or replacement.
If you don’t see anything, let’s snag some screenshots:
- Maximize the HWMonitor window and expand all the nodes on the left
- Scroll all the way up
- Take a screenshot with the Print Screen (prtscn) key
- Open up the program Paint and press ctrl+v to paste in the test
- Crop the screen if you want to only show the test, then save it as Test1.JPG
- Scroll all the way down, then repeat steps 3-5.
- Upload them somewhere like imgur and link us to the results. We’ll use those to look for more options.
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