Note: This post is ONLY for players with RTX series cards. If you have a different graphics card, you’re having a different issue and will need to start your own thread.
We’re trying to narrow this down further. We’ve been able to get it to happen a few times, but unfortunately it’s been inconsistent and it takes hours to reproduce on our end when it does happen, which makes it difficult to figure out exactly what the cause is. Can you folks send in an email with the following information?
- What Map is being played when it happens
- Character/skin you’re using
- What you were doing in game
If you can get a screenshot of the screen right when the rendering device lost message comes up, and a copy of your settings_v0 file, that would be helpful. The settings_v0 file is in this location:
Attach the answers to the questions above, your screenshot if you got one, and your settings_v0 and we’ll look 'em over. You can use this information to email us:
subject: Attn: Drakuloth - RTX Crash Information