Reinhardt mythic no longer usable

Greetings fellow overwatchers,

So within the past month I have experienced an issue where I Have purchased the rein mythic and was able to use it but now all of a sudden I can not. It says I have levels 2,3 and 4 but not 1, which doesn’t make sense at all. To top this off as well I can no longer progress through the battle pass and earn prisms to regain something I had already purchased.

it doesn’t seem like Battlenet wants to help in any sort of way so can anyone help in this matter?