Regularly loosing connection to game server

Technical Support
1

Hi there,
This error happens every time I paly OW sometimes even twice per session. It is very annoying, I got dropped mid game the red line with the plug animation comes across the screen and then I get the message “lost connection to game server” for about -20-30 sec and then I got reconnected and I’ll be still in group with people but cant join the game. I’m not sure it is a issue with my internet 'cause voice chat and/or discord are still running uninterrupted. Anyway this is the result of a looking-glass test right after I got dropped again !!!

TRACEROUTE:
traceroute to 77.76.15.100 (77.76.15.100), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.361 ms  0.346 ms  0.346 ms
 2  37.244.24.131 (37.244.24.131)  3.138 ms  3.612 ms  3.643 ms
 3  Blizzard Blizzard  1.209 ms  1.236 ms  1.239 ms
 4  137.221.66.40 (137.221.66.40)  0.619 ms  0.644 ms  0.645 ms
 5  137.221.78.46 (137.221.78.46)  1.226 ms  1.224 ms  1.221 ms
 6  137.221.65.74 (137.221.65.74)  1.193 ms  1.568 ms  1.527 ms
 7  137.221.78.32 (137.221.78.32)  1.482 ms  1.496 ms  1.494 ms
 8  nl-ams-r-1.sbb.rs (80.249.210.89)  1.901 ms  1.937 ms  2.020 ms
 9  at-vie-r-2-be6.sbb.rs (89.216.5.100)  30.607 ms  30.627 ms  31.027 ms
10  bg-ne-m-0-be1.sbb.rs (89.216.5.79)  30.928 ms  30.940 ms  30.541 ms
11  FREE.sbb.rs (82.117.192.105)  35.289 ms  37.423 ms  37.413 ms
12  212-39-69-107.ip.btc-net.bg (212.39.69.107)  37.354 ms  35.399 ms  35.375 ms
13  * * *
14  77-76-15-100.ip.btc-net.bg (77.76.15.100)  36.240 ms  36.257 ms  36.195 ms


17/10/2021 13:39:58 UTC
--------------------

TRACEROUTE:
traceroute to 77.76.15.100 (77.76.15.100), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  1.111 ms  1.107 ms  1.105 ms
 2  37.244.25.2 (37.244.25.2)  1.414 ms  1.534 ms  1.688 ms
 3  Blizzard Blizzard  1.968 ms  1.966 ms  1.966 ms
 4  137.221.66.34 (137.221.66.34)  1.922 ms  1.934 ms  1.934 ms
 5  137.221.77.80 (137.221.77.80)  1.947 ms  1.946 ms  1.946 ms
 6  137.221.77.32 (137.221.77.32)  1.746 ms  1.049 ms  1.007 ms
 7  equinix-paris.xcr1.par.cw.net (195.42.144.20)  0.848 ms  0.977 ms  0.955 ms
 8  ae0-pcr1.ptl.cw.net (195.2.9.65)  33.521 ms  33.597 ms  33.610 ms
 9  ae.9-xcr1.mlb.cw.net (195.2.9.90)  34.736 ms  34.764 ms  34.626 ms
10  ae7-xcr1.mlu.cw.net (195.2.25.97)  16.359 ms  15.481 ms  15.896 ms
11  ae23.0-xcr1.sof.cw.net (195.2.16.2)  34.414 ms  34.334 ms  34.323 ms
12  195.89.124.58 (195.89.124.58)  32.907 ms  33.165 ms  33.110 ms
13  212-39-69-99.ip.btc-net.bg (212.39.69.99)  33.160 ms  32.890 ms  32.932 ms
14  * * *
15  77-76-15-100.ip.btc-net.bg (77.76.15.100)  33.404 ms  33.343 ms  33.313 ms


17/10/2021 13:39:58 UTC
--------------------

PING:
PING 77.76.15.100 (77.76.15.100) 56(84) bytes of data.
64 bytes from 77.76.15.100: icmp_seq=1 ttl=50 time=38.1 ms
64 bytes from 77.76.15.100: icmp_seq=2 ttl=50 time=35.4 ms
64 bytes from 77.76.15.100: icmp_seq=3 ttl=50 time=35.5 ms
64 bytes from 77.76.15.100: icmp_seq=4 ttl=50 time=35.4 ms

--- 77.76.15.100 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 35.465/36.179/38.180/1.155 ms


17/10/2021 13:39:58 UTC
--------------------

PING:
PING 77.76.15.100 (77.76.15.100) 56(84) bytes of data.
64 bytes from 77.76.15.100: icmp_seq=1 ttl=51 time=34.5 ms
64 bytes from 77.76.15.100: icmp_seq=2 ttl=51 time=33.2 ms
64 bytes from 77.76.15.100: icmp_seq=3 ttl=51 time=33.2 ms
64 bytes from 77.76.15.100: icmp_seq=4 ttl=51 time=33.5 ms

--- 77.76.15.100 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 33.204/33.636/34.557/0.545 ms


17/10/2021 13:39:58 UTC
--------------------

MTR:
Start: Sun Oct 17 13:39:58 2021 Blizzard  1.|-- Blizzard                0.0%    10    0.3   0.3   0.2   0.5   0.0
  2.|-- 37.244.24.131                0.0%    10    0.7   0.7   0.6   1.2   0.0
  3.|-- Blizzard                0.0%    10    0.9   0.8   0.7   1.1   0.0
  4.|-- 137.221.66.40                0.0%    10    0.8   0.5   0.4   0.8   0.0
  5.|-- 137.221.78.46                0.0%    10    0.9   1.0   0.9   1.1   0.0
  6.|-- 137.221.65.74                0.0%    10    1.0   1.0   0.9   1.3   0.0
  7.|-- 137.221.78.32                0.0%    10   54.3  13.6   1.1  54.3  19.3
  8.|-- nl-ams-r-1.sbb.rs            0.0%    10    1.7   1.7   1.6   2.0   0.0
  9.|-- at-vie-r-2-be6.sbb.rs        0.0%    10   30.2  30.3  30.1  30.6   0.0
 10.|-- bg-ne-m-0-be1.sbb.rs         0.0%    10   30.4  30.6  30.4  31.1   0.0
 11.|-- FREE.sbb.rs                  0.0%    10   35.0  35.5  34.9  39.5   1.2
 12.|-- 212-39-69-107.ip.btc-net.bg 60.0%    10   35.2  35.3  35.1  35.6   0.0
 13.|-- 87-243-116-2.ip.btc-net.bg  30.0%    10   35.3  35.4  35.2  35.8   0.0
 14.|-- 77-76-15-100.ip.btc-net.bg   0.0%    10   35.6  35.5  35.4  35.7   0.0


17/10/2021 13:39:58 UTC
--------------------

MTR:
Start: Sun Oct 17 13:39:58 2021 Blizzard  1.|-- Blizzard                    0.0%    10    0.3   0.3   0.2   0.4   0.0
  2.|-- 37.244.25.2                    0.0%    10    0.6   1.4   0.6   7.1   1.9
  3.|-- Blizzard                   0.0%    10    0.9   1.0   0.8   1.3   0.0
  4.|-- 137.221.66.34                  0.0%    10    0.6   7.0   0.4  64.6  20.3
  5.|-- 137.221.77.80                  0.0%    10   63.2  27.1   0.8 141.8  46.9
  6.|-- 137.221.77.32                  0.0%    10    1.1   2.2   0.9  12.5   3.6
  7.|-- equinix-paris.xcr1.par.cw.net  0.0%    10    0.9   2.5   0.7  11.9   3.4
  8.|-- ae0-pcr1.ptl.cw.net            0.0%    10   34.6  34.1  33.3  37.7   1.2
  9.|-- ae.9-xcr1.mlb.cw.net           0.0%    10   35.1  35.8  34.6  42.6   2.3
 10.|-- ae7-xcr1.mlu.cw.net            0.0%    10   15.7  16.5  15.4  22.2   2.0
 11.|-- ae23.0-xcr1.sof.cw.net         0.0%    10   34.3  34.6  34.2  36.3   0.3
 12.|-- 195.89.124.58                  0.0%    10   32.9  33.0  32.9  33.2   0.0
 13.|-- 212-39-69-99.ip.btc-net.bg    60.0%    10   32.9  33.0  32.9  33.1   0.0
 14.|-- 87-243-116-2.ip.btc-net.bg    30.0%    10   33.2  33.2  33.1  33.2   0.0
 15.|-- 77-76-15-100.ip.btc-net.bg     0.0%    10   33.2  33.4  33.2  33.5   0.0


17/10/2021 13:39:58 UTC
--------------------

Please help !!!Preformatted text

2

The looking glass is only useful if you can’t login or play on console.

Instead, you’ll want to collect a WinMTR. You may also want to include a DxDiag.

3

Hi there, This is from WinMTR unfortunately i started it just after the game dropped me. I’ll try and collect more data in the next few days.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 | 2304 | 2304 |    0 |    0 |    9 |    0 |
|              87-243-116-2.ip.btc-net.bg -   13 | 1536 | 1338 |    0 |    1 |    7 |    1 |
|             212-39-69-111.ip.btc-net.bg -   98 |  474 |   10 |    0 |    1 |    4 |    1 |
|             212-39-69-110.ip.btc-net.bg -   74 |  590 |  155 |    0 |    1 |    8 |    1 |
|            sfia-b2-link.ip.twelve99.net -    0 | 2303 | 2303 |    1 |    1 |   51 |    3 |
|            win-bb3-link.ip.twelve99.net -    1 | 2301 | 2300 |   38 |   40 |   87 |   39 |
|            ffm-bb1-link.ip.twelve99.net -    1 | 2293 | 2290 |   38 |   38 |   46 |   39 |
|            prs-bb1-link.ip.twelve99.net -   89 |  514 |   60 |   38 |   38 |   42 |   38 |
|             prs-b1-link.ip.twelve99.net -    1 | 2296 | 2294 |   38 |   38 |   66 |   38 |
|blizzard-ic348624-prs-b8.ip.twelve99-cust.net -    1 | 2299 | 2298 |   35 |   42 |  203 |   35 |
|              ae1-br02-eqpa4.as57976.net -    2 | 2170 | 2138 |   38 |   52 | 3159 |   39 |
|                   No response from host -  100 |  466 |    0 |    0 |    0 |    0 |    0 |
|                           137.221.65.77 -    3 | 2052 | 2000 |   45 |  165 | 4928 |   45 |
|        et-0-0-31-pe02-eqam1.as57976.net -    1 | 2300 | 2299 |   41 |   42 |   94 |   42 |
|                   No response from host -  100 |  466 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  466 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  466 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  466 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  466 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  466 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  466 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  466 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  466 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  466 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  466 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  466 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  466 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  466 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  466 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  466 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
4

There’s not much happening in the test. It shows the average latency is 42ms, and worst spike during it was 94ms (server line).

Did you disconnect during the WinMTR?

5

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