We are aware of an issue that purchasing the Winter Fair Shop Bundle on the Nintendo® Switch will not grant the 575 Event Tickets to unlock the cosmetics in the Winter Fair. We are working to resolve this issue and will grant the tickets to everyone affected at a later date. Note the Winter Fair will remain open through January 15 to redeem items for all platforms. This issue should not affect those who only purchase the Premium Event Pass or only earn tickets on the Free Event Pass.
If you’d rather not wait to receive the 575 tickets from your Winter Fair Bundle purchase, for a limited time, you may request an Overwatch Coin refund by starting a ticket with Blizzard Customer Service. Refunding the bundle will remove all other items, including the Formalwear Legendary Tracer skin.
Thank you for your understanding and patience as we work to resolve this issue.