Receiving loot in-game

I have watched the contender on blizzard website, being logged in my account. My total watch-time is around 8hrs but I did not receive the Symmetra skin in-game (and I am aiming to get the mercy skin). I do not know if anyone else has this issue. Maybe I did something wrong in the process.
I could use some help please.

Hello there, I maintain a full troubleshooting guide here:

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Thank you for this guide. I will try change my browser which is the only thing that might make me unable to the skins ! When it comes to all the others requirements, I have them all.