I was Top 500 DPS and Top 500 in Deathmatch at the end of Season 4, however It says that I received Master Exterminator (which is Masters rank for Deathmatch) and Master Challenger (which is Masters rank for role queue). Checking my comp stats shows that I have ended Top 500 DPS and Top 500 in Deathmatch.
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You are not alone in experiencing this bug. Here’s a link to my post in case you’d like to read more about this issue: Comprehensive Thread Of All Top 500/Competitive Bugs. I put your thread under: Missing Top 500 Rewards (Season 4). Please help in spreading the word about this megathread and other related threads, we must demand the Developers to give us the rewards we rightfully earned.