Really high latency after retribution patch

Technical Support
21

I haven’t done the porting (can’t connect to the router right now) but it seems that it only affect retribution gamemode. In quickplay it goes at normal 48 latency, while mystery heroes sits around 54. Practice range would follow the high ping but it is also at a normal 48 ping now. But no matter what the retribution mode starts at 60/70 ping and consistently goes up to 100 ping and stays there within the first 20 seconds.

22

I’ve never gotten dc’d from a game. Just ping/latency spikes that make me miss shots due to delay or some stuttering going.

23

And this is specially latency you are tracking? Is the Latency stat number in your performance stats specifically spiking? If that is the case you may have to run signficantly long tests to see if you can track the issues.

Otherwise. I might recommend then checking to see if you have any system performance issues then. This guide can help:

24

I’ve tried all of those. I get the ping spikes (up to 350 ms) in the training range even when the FPS is stable. The weird thing is that when I switch to EU servers, there’s hardly any spikes (120-140).

I’ve had 2 technicians come over and they have not fixed my issue. They even replaced the modem. I might just switch ISPs at this point.

25

To clarify is this even happening with any other games or online services?

If other services is working fine switching isps is unlikely to change the problem.

26 
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                           192.168.1.254 -    0 |  450 |  450 |   15 |  553 | 1633 |  190 |
|                            10.145.130.1 -    1 |  435 |  433 |  139 |  735 | 2104 |  580 |
|               STTLWAWBCI01.bb.telus.com -    1 |  437 |  436 |  175 |  745 | 2154 |  561 |
|                  six.blizzardonline.net -    1 |  437 |  436 |  172 |  746 | 2154 |  618 |
|       ae1-br01-eqse2.blizzardonline.net -    1 |  437 |  436 |  144 |  746 | 2273 |  618 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   91 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider ~~~~
27

My ping doubled (at least) after the retribution patch. I KNOW it was the patch because i was playing the day before the patch hit, and i was at a good 50-80ms.

Then BOOM! 180-200ms.

FYI, i am aware that ping is now “latency”, and would have around 20+ additional ping. This is a different and i wish tech support can look into it if they can :stuck_out_tongue:

28

ShadowCat, I reviewed your WinMTR and you are showing extremely high spikes of latency and slow ping rate starting at your own computer or router. Have you completed any standard troubleshooting steps like these yet?