Random Disconnects

Technical Support
1

I’ve been having this issue for nearly a year now. Basically what happens is that I get a red exclamation icon on my screen which lasts about 5 seconds and then it kicks me out of the game. It says “lost connection to game server” and then puts me back into the main menu and I can reconnect fine. Nothing else goes offline like Discord, Chrome, etc. just Overwatch. I have a YouTube link that shows the issue in one of my ranked games if any developer would like to see the main problem.

I have absolutely no idea what causes this but it’s been happening nearly every play session, oftentimes more than once. I am using an ethernet cable, so it’s not a wireless issue.

2

You would need to capture the disconnect with a connection test to find out where it’s happening.

Depending on how often it’s happening, it could be your IP renewing through the modem.

This is semi-answered in the pinned threads:

The other part of the explanation is that Discord and Chrome websites aren’t hosted in the same building as the Overwatch servers.

3

Ok, I will do that and send the tests when it happens again. For reference, it happens at least once every day.

4

That could be explained by your IP renewing, which is something a lot of ISPs perform daily on their modems.

5

Do you know if there’s a way to remedy that? Here’s the WinMTR test when it happened.

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.0.1 -    0 |  878 |  878 |    0 |    0 |    5 |    0 |

|                             10.33.128.1 -    7 |  708 |  665 |    8 |   12 |   37 |   14 |

|static-67-231-65-250.ct.cpe.atlanticbb.net -   10 |  641 |  581 |    8 |   12 |   39 |   10 |

|static-209-196-169-12.nh.cpe.atlanticbb.net -   12 |  609 |  541 |    9 |   13 |   35 |   15 |

|static-209-196-169-20.nh.cpe.atlanticbb.net -   12 |  600 |  529 |    8 |   13 |   48 |   13 |

|static-209-196-169-24.nh.cpe.atlanticbb.net -   14 |  565 |  486 |   12 |   16 |   25 |   17 |

|                   No response from host -  100 |  177 |    0 |    0 |    0 |    0 |    0 |

|          telia.bos01.atlas.cogentco.com -   62 |  257 |  100 |    0 |   15 |   23 |   16 |

|            nyk-bb1-link.ip.twelve99.net -   27 |  431 |  318 |   19 |   24 |   62 |   25 |

|            chi-bb1-link.ip.twelve99.net -   35 |  373 |  246 |   33 |   38 |   58 |   58 |

|            chi-b23-link.ip.twelve99.net -   48 |  305 |  161 |   34 |   38 |   50 |   36 |

| blizzard-ic-348622.ip.twelve99-cust.net -   61 |  257 |  101 |   34 |   41 |  118 |   35 |

|                   No response from host -  100 |  177 |    0 |    0 |    0 |    0 |    0 |

|         et-0-0-3-br02-eqla1.as57976.net -   42 |  327 |  190 |   87 |  185 | 2496 | 1919 |

|                           137.221.68.87 -   36 |  365 |  236 |   86 |   91 |  120 |   89 |

|        lax-eqla1-ia-bons-02.as57976.net -   41 |  337 |  201 |   86 |   91 |  125 |   91 |

|                           24.105.30.129 -    0 |  878 |  878 |   86 |   90 |  115 |   89 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
6

So there’s a bit of lag in the peering partner that AtlanticBB uses, their name is Twelve99. There’s nothing you as a customer can do about that other than tell the ISP this is happening. As for a disconnection, I don’t see one in this test.

When it comes to the IP renewing, you may need to call the ISP and ask them to disable it (if they can).

7

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