For about a week I had problems when server randomly disconnects me and sometimes has trouble reloging in (game DOES NOT CRASH though). I did all the troubleshooting written in forums and nothing has worked so far. I am certain this happends only with blizzard servers (similar staff happens in Hearthstone), but not other (non-blizzard) online games. I use discord to talk to my friends while we play and there is no problem there while the disconnects happen. I have been banned several times for “leaving” competitive games on top of losing some games with friends because of this issue. Here is my spec:
Ryzen 5 2600
Radeon RX5700
GIGABYTE B450 AORUS PRO
16GB RAM
1024GB SSD
Double monitor (only one has FreeSync though)
In order to help troubleshoot connection problems, network test data needs to be included in your thread.
I had to remove “.ru” and “.net” to include it:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
---|---|---|---|---|---|---|
XiaoQiang - 0 | 42 | 42 | 0 | 0 | 5 | 0 |
10.10.178.1 - 6 | 34 | 32 | 1 | 4 | 113 | 1 |
172.17.17.73 - 6 | 34 | 32 | 0 | 0 | 1 | 1 |
inside.yaol. - 6 | 34 | 32 | 1 | 1 | 1 | 1 |
yaol-uni-lgw.cen.medi-a. - 6 | 34 | 32 | 1 | 1 | 16 | 3 |
77.246.96.2 - 6 | 34 | 32 | 1 | 1 | 20 | 1 |
109.239.134.132 - 6 | 34 | 32 | 1 | 2 | 5 | 3 |
mttelecom-gw.gblnet. - 6 | 34 | 32 | 22 | 22 | 24 | 23 |
109.239.137.100 - 6 | 34 | 32 | 22 | 26 | 77 | 22 |
ae1-br01-eqsk1.as57976. - 6 | 34 | 32 | 43 | 51 | 158 | 43 |
et-0-0-3-br01-eqam1.as57976. - 6 | 34 | 32 | 42 | 139 | 586 | 43 |
137.221.65.75 - 6 | 34 | 32 | 39 | 41 | 76 | 39 |
137.221.78.51 - 6 | 34 | 32 | 50 | 56 | 138 | 50 |
No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
________________________________________________ | ______ | ______ | ______ | ______ | ______ | ______ |
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
This evening 21:00 MSK couldn’t connect to overwatch at all:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
---|---|---|---|---|---|---|
XiaoQiang - 0 | 121 | 121 | 0 | 0 | 4 | 0 |
10.10.178.1 - 0 | 121 | 121 | 1 | 2 | 106 | 1 |
172.17.17.73 - 0 | 121 | 121 | 0 | 0 | 5 | 1 |
inside.yaol(.ru) - 1 | 117 | 116 | 1 | 24 | 74 | 9 |
yaol-uni-lgw.cen.medi-a(.ru) - 1 | 117 | 116 | 1 | 33 | 222 | 96 |
77.246.96.2 - 0 | 121 | 121 | 1 | 26 | 156 | 6 |
109.239.134.132 - 1 | 117 | 116 | 2 | 25 | 75 | 10 |
mttelecom-gw.gblnet(.ru) - 1 | 117 | 116 | 23 | 46 | 96 | 44 |
109.239.137.100 - 0 | 121 | 121 | 23 | 48 | 121 | 46 |
ae1-br01-eqsk1.as57976(.net) - 1 | 117 | 116 | 44 | 66 | 114 | 47 |
et-0-0-3-br01-eqam1.as57976(.net) - 1 | 102 | 101 | 43 | 300 | 4406 | 3543 |
137.221.65.75 - 1 | 105 | 104 | 40 | 285 | 3122 | 2415 |
137.221.78.53 - 1 | 117 | 116 | 48 | 72 | 164 | 50 |
137.221.66.47 - 0 | 121 | 121 | 44 | 67 | 117 | 67 |
185.60.112.157 - 0 | 121 | 121 | 48 | 71 | 121 | 71 |
________________________________________________ | ______ | ______ | ______ | ______ | ______ | ______ |
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Hey there,
It looks like there is a 6% loss of data. The 10.10.178.1 node appears to be a private IP which could mean it’s a router, modem, switch, or other similar device. If this device is not within the home to troubleshoot we would need to refer to the service provider who manages the node.
I do hope the info helps. If there’s anything else you might need just let us know.
Fixed it but it wasn’t the only issue:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
---|---|---|---|---|---|---|
XiaoQiang - 0 | 293 | 293 | 0 | 0 | 9 | 0 |
10.10.178.1 - 0 | 293 | 293 | 1 | 2 | 106 | 1 |
172.17.17.73 - 0 | 293 | 293 | 0 | 0 | 2 | 1 |
inside.yaol(.ru) - 0 | 293 | 293 | 1 | 1 | 17 | 1 |
yaol-uni-lgw.cen.medi-a(.ru) - 0 | 293 | 293 | 1 | 10 | 198 | 1 |
77.246.96.2 - 0 | 293 | 293 | 1 | 8 | 181 | 2 |
109.239.134.132 - 0 | 293 | 293 | 1 | 3 | 22 | 2 |
mttelecom-gw.gblnet(.ru) - 0 | 293 | 293 | 22 | 22 | 30 | 23 |
109.239.137.100 - 0 | 293 | 293 | 21 | 26 | 88 | 23 |
ae1-br01-eqsk1.as57976(.net) - 0 | 293 | 293 | 42 | 45 | 127 | 43 |
et-0-0-3-br01-eqam1.as57976(.net) - 14 | 184 | 160 | 48 | 277 | 3986 | 2396 |
137.221.65.75 - 5 | 219 | 209 | 41 | 338 | 4839 | 1080 |
137.221.78.49 - 0 | 293 | 293 | 41 | 45 | 125 | 43 |
No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
________________________________________________ | ______ | ______ | ______ | ______ | ______ | ______ |
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider