PVE Match Crashing


When I play a PVE mode (only PVE) then about twice per game the characters stop moving around and I can not do any damage. After 4-6 seconds I get thrown out into the main menu. After a few seconds (max 10) I reconnect to the game and can continue. This has happend to me in every match in (only in) PVE.

I belive this has something to do with my conection to the servers. Becuase long ago (Little over a year ago) my Connection was very very bad. When my internet connection crashed about the same would happen exept I would not be reconnected.

Even tough it happens to my brother (with the same connection) at the same time I do not think it is my internet connection becuase it only happens in PVE and at the same time every match.

I have not expirienced any connection problems in any other mode or program with my current conection.

I wonder if this is a common or uncommon problem and how to fix it/if I am doomed to this problem for eternity and not able to beat PVE on higher difficulties becuase of my chrashing?

/Btw great PVE mode otherwise!


It’s happened to me since Overwatch Uprising, but didn’t happen in the original Junkenstein. Although, when Junkenstein returned the bug started to happen on Junkenstein too and now of course Overwatch Retribution.


Happens to me too. It really sucks.


How can we fix it? i really like the mode but i cant even play it without being kicked

(Cathy Lee ) #5

Hey guys!
We’re currently investigating this issue and were notified of a possible workaround if you’re using a Netgear router.


In addition to the instructions in this link, also try prioritizing UDP ports 26503-36503.

If you don’t mind answering a few questions, i’m continuing to collect information about this issue as new reports arise.

  1. Were you playing any of the PVE events when you encountered this issue?
    If so, was it Retribution or Uprising? Was it story mode or all heroes?
  2. What kind of router do you have and what is the model number?
  3. Are you hardwired or wireless?