Problem in competitive role: healer

Hello! I want to inform you of a problem that I had in the competitive system of overwatch 2 in the role section: Healer, what happens is that, being platinum 4 in that role, I win my 5 games having lost only 2, what happens is that when see my new rank, it came out that I went up from GOLD 4 to GOLD 2, I understand that they have lowered me to gold, but that they raise me from gold 4 to gold 2??? It seems to me that it was some mistake, for now I will not play that role until I receive answers so as not to make any other conflict, good night!

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Same thing just happened to me today, again lol. I had it happen 12 days ago too and posted something here but never got anything back. The most I could find is that its a bug some people have.

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You are not alone in experiencing this bug. Assuming your win-loss ratio is positive, you might be experiencing the bug in which during a rerank, your initial rank is demoted five subdivisions before the adjustment takes place. There’s a ton of posts under my thread under: Incorrect Rank Adjustment regarding players with those exact bugs if you’d like to read more about it. Comprehensive Thread Of All Top 500/Competitive Bugs. If you can, could you record your bugged rank adjustment, making sure that at some point in the video it shows your pre-adjustment rank, either from the queue menu or the career profile, and link that video to the thread? Any help in spreading the word about this megathread would be greatly appreciated.