Restart the Console
- Navigate to the top menu and select Power
- Got to Power Options
- Select Restart PS4
The PS4 will perform a full reboot. For network troubleshooting, the router should be power-cycled as well.
Power-cycle the console:
- Hold down the power button at the front of the PS4 until it turns off
- Disconnect the power cable for at least 10 seconds
- Plug in the power cable again and turn on the PS4