Placed on the incorrect server - US high latency Feb/7/2019

Its more from Canada i think

1 Like

I’m having this issue as well. In Montana.

Same here to Quebec city, ping +150 ms

East Coast US, it keeps putting me in SA servers. I tried signing into Europe and actually had about 50 less ping.

Hey folks,

To try to keep this separate, can we have US players post in this thread? We need to separate the issue out so we can find out the common denominator in each region.

We’ve received a couple of reports of this problem from US players routing to the wrong Overwatch server. The servers are fine but if you route to the wrong one such as across the world you will indeed see increased latency.

We need a couple winMTR tests from anybody having issues. The first test needs to be run to the server you are currently playing on . The second test needs to be done to your normal game server.

ord1 24.105.40.184
lax1 - 24.105.8.152
sae1 - 54.207.80.250
pse1 - 54.179.129.12

This helps us compare to figure out where the issue is occurring.

Thank you.

Same here - Ohio, Cleveland area.

how can we give you “normal” game server data when we can’t connect to our normal server?

1 Like

Same problem. Pennsylvania, Pittsburgh area

If you don’t know it off the top of your head, use these servers and run the tests one after the other. These would be the main ones you’d use for US connections:

ord1 24.105.40.184
lax1 - 24.105.8.152

yup same issue as last time geez, from Toronto area, Canada. Getting 150+ ping again, I don’t know why this is happening more often now

Current Server- sae1
WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 141.133.224.1 - 0 | 23 | 23 | 3 | 17 | 83 | 12 |

| 10.16.16.50 - 0 | 23 | 23 | 0 | 0 | 1 | 1 |

| 10.16.16.68 - 0 | 23 | 23 | 0 | 0 | 1 | 0 |

| 141.133.240.33 - 0 | 23 | 23 | 0 | 0 | 1 | 1 |

| 141.133.240.2 - 0 | 23 | 23 | 0 | 0 | 1 | 0 |

| 24.104.67.137 - 0 | 23 | 23 | 1 | 1 | 2 | 1 |

|be-62-ar01. needham.ma.boston.comcast. net - 0 | 23 | 23 | 2 | 3 | 4 | 2 |

|be-1003-pe02. onesummer.ma.ibone.comcast. net - 0 | 23 | 23 | 2 | 2 | 3 | 2 |

| 50.248.118.6 - 0 | 23 | 23 | 2 | 2 | 6 | 2 |

| nyk-bb4-link.telia. net - 0 | 23 | 23 | 9 | 9 | 10 | 9 |

| nyk-b5-link.telia. net - 0 | 23 | 23 | 9 | 9 | 15 | 9 |

| 62.115.32.130 - 0 | 23 | 23 | 9 | 9 | 10 | 9 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| 52.93.4.215 - 0 | 23 | 23 | 9 | 16 | 54 | 14 |

| 52.93.4.22 - 0 | 23 | 23 | 8 | 8 | 8 | 8 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| 54.240.244.196 - 0 | 23 | 23 | 135 | 140 | 145 | 136 |

| 54.240.244.195 - 0 | 23 | 23 | 134 | 134 | 136 | 134 |

| 54.240.244.194 - 0 | 23 | 23 | 137 | 142 | 152 | 137 |

| 54.240.244.201 - 0 | 23 | 23 | 134 | 134 | 138 | 135 |

| 177.72.240.153 - 0 | 23 | 23 | 136 | 136 | 140 | 136 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Normal Server- ord1
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 141.133.224.1 - 0 | 25 | 25 | 5 | 18 | 150 | 17 |

| 10.16.16.50 - 0 | 25 | 25 | 1 | 1 | 2 | 1 |

| 10.16.16.68 - 0 | 25 | 25 | 0 | 0 | 1 | 0 |

| 141.133.240.33 - 0 | 25 | 25 | 0 | 0 | 1 | 0 |

| 141.133.240.2 - 0 | 25 | 25 | 0 | 0 | 1 | 1 |

| 24.104.67.137 - 0 | 25 | 25 | 1 | 1 | 2 | 1 |

|be-62-ar01.needham.ma.boston.comcast. net - 0 | 25 | 25 | 2 | 3 | 5 | 2 |

|be-7015-cr02.newyork.ny.ibone.comcast. net - 0 | 25 | 25 | 8 | 9 | 17 | 10 |

|be-10396-pe01.60hudson.ny.ibone.comcast. net - 0 | 25 | 25 | 8 | 8 | 9 | 8 |

| 50.208.232.150 - 0 | 25 | 25 | 8 | 8 | 18 | 9 |

| ae1-br01-eqny8.as57976. net - 0 | 25 | 25 | 8 | 10 | 34 | 31 |

| et-0-0-2-br02-eqch2.as57976. net - 0 | 25 | 25 | 29 | 34 | 47 | 37 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

lax1:
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.1 - 0 | 102 | 102 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |

| 10.128.32.57 - 0 | 102 | 102 | 8 | 10 | 18 | 9 |

| 10.128.17.230 - 46 | 37 | 20 | 0 | 10 | 15 | 8 |

| 10.128.118.217 - 38 | 43 | 27 | 0 | 10 | 15 | 12 |

| 10.128.0.166 - 30 | 47 | 33 | 23 | 25 | 34 | 23 |

| 10.128.0.170 - 16 | 63 | 53 | 43 | 46 | 54 | 43 |

| 10.128.0.114 - 14 | 68 | 59 | 0 | 46 | 52 | 44 |

| six.blizzardonline.net - 0 | 102 | 102 | 44 | 47 | 71 | 46 |

| ae1-br01-eqse2.as57976.net - 0 | 102 | 102 | 69 | 73 | 109 | 69 |

| xe-0-0-0-1-br01-eqsv5.as57976.net - 0 | 102 | 102 | 66 | 70 | 115 | 66 |

| xe-0-0-1-1-br02-eqla1.as57976.net - 0 | 102 | 102 | 69 | 80 | 212 | 75 |

| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |

|____________|||||||

ord1:

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.1 - 0 | 62 | 62 | 0 | 0 | 3 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| 10.128.32.57 - 0 | 62 | 62 | 8 | 10 | 19 | 12 |

| 10.128.17.230 - 44 | 23 | 13 | 7 | 10 | 17 | 8 |

| 10.128.118.217 - 55 | 20 | 9 | 0 | 11 | 16 | 13 |

| 10.128.0.166 - 24 | 34 | 26 | 0 | 25 | 31 | 28 |

| 10.128.0.170 - 16 | 38 | 32 | 44 | 46 | 55 | 44 |

| 10.128.0.114 - 6 | 50 | 47 | 43 | 46 | 54 | 44 |

| six.blizzardonline.net - 0 | 62 | 62 | 44 | 46 | 56 | 44 |

| ae1-br01-eqse2.as57976.net - 0 | 62 | 62 | 44 | 48 | 75 | 45 |

| xe-0-0-1-1-br02-eqch2.as57976.net - 0 | 62 | 62 | 99 | 107 | 146 | 99 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

|____________|||||||

[Removed information - this previously said the issue was resolved, but it appears to have resurfaced]

1 Like

Hi,

I’m playing from UK on NA server and I have random lag spikes since yestarday. I tried a different internet connection and it doesn’t solve the issue.

I’ve run tracert to your ord1 server but it doesn’t even reach that server. It hops to your Netherlands servers (with super high ping) and then it’s just Request timed out.

7 26 ms 28 ms 26 ms 86.85-254-62.static.virginmediabusiness. co. uk [62.254.85.86]
8 25 ms 25 ms 25 ms be6830.ccr22.lon01.atlas.cogentco. com [130.117.14.17]
9 32 ms 32 ms 24 ms be2870.ccr41.lon13.atlas.cogentco. com [154.54.58.173]
10 29 ms 26 ms 26 ms be3487.ccr51.lhr01.atlas.cogentco. com [154.54.60.6]
11 27 ms 26 ms 26 ms be3671.agr21.lhr01.atlas.cogentco. com [130.117.48.138]
12 18 ms 20 ms 18 ms gi0-0-1-15.nr11.b020862-1.lhr01.atlas.cogentco. com [149.6.8.9]
13 174 ms 171 ms 172 ms ae1-br01-eqld5.as57976. net [137.221.79.33]
14 187 ms 186 ms 175 ms xe-0-0-0-1-br01-eqny8.as57976. net [137.221.65.24]
15 175 ms 174 ms 174 ms et-0-0-2-br02-eqch2.as57976. net [137.221.65.8]
16 179 ms 174 ms 180 ms et-0-0-29-br01-eqch2.as57976. net [137.221.65.2]
17 * * * Request timed out.
18 * * * Request timed out.

Yea when i load into a game my ping is 250 but usually its around 70 in all other games i play my ping is fine people in game chat people speaking spanish i think

That’s a different issue Equinox. That test does make it to the ORD1/chicago server group (you can tell because of the eqch nodes at the end, ch=chicago).

I’d start your own thread, this would be unrelated to the problem we’re seeing here. If you can catch it with a winMTR test (link above) that’ll help us narrow it down.

How though? That IP is in Netherlands. Where should I post winMTR test then?

From California, LA region, was just connected to Oceania servers not too long ago, getting around 200 ping. It’s gone down, and I think I got moved to a South Eastern Asia server, but I’m still getting 180 ping right now. Not too sure which server I’m connecting to right now, but I don’t think I’m quite on the right one.

I spoke too soon, as I said that we started getting some more reports. Sorry for the confusion. Can anybody in North America who is still having this problem please get this information? We’re checking into it on the backend too.

Same happening to me as well. In Anchorage, Alaska, and everyone I’m connecting to says they’re in Brazil. My ping is 260.