Ping spikes for a few months now

colt-21683 · December 31, 2021, 2:48pm

Hi Everyone,

got ping spikes for a few months now and didn’t find the source. Anyone can help with Looking-Glass report?

Thank you!

PING:
PING 31.16.6.85 (31.16.6.85) 56(84) bytes of data.
64 bytes from 31.16.6.85: icmp_seq=1 ttl=51 time=25.1 ms
64 bytes from 31.16.6.85: icmp_seq=2 ttl=51 time=27.5 ms
64 bytes from 31.16.6.85: icmp_seq=3 ttl=51 time=22.5 ms
64 bytes from 31.16.6.85: icmp_seq=4 ttl=51 time=22.6 ms

— 31.16.6.85 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 3002ms
rtt min/avg/max/mdev = 22.549/24.480/27.571/2.078 ms

31/12/2021 14:42:09 UTC

TRACEROUTE:
traceroute to 31.16.6.85 (31.16.6.85), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.267 ms 0.267 ms 0.395 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 ip1f100655.dynamickabel-deutschlandde (31.16.6.85) 26.285 ms 31.012 ms 31.065 ms

31/12/2021 14:42:09 UTC

MTR:
Start: Fri Dec 31 14:42:09 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.4 0.2 0.8 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

31/12/2021 14:42:09 UTC

eGrlHnter-2289 · December 31, 2021, 3:12pm

i had the same issue i even reinstal windows to see what was happening. But eventually i just had to manually update my Realtek Network drivers and now works like a charm. Dont know if thats gonna help you out but it did fixed my latency issues

colt-21683 · December 31, 2021, 5:25pm

Thank you! Already done. Hoped to find a clue in Looking Glass

Kaedi-11739 · January 1, 2022, 8:42am

The Looking Glass test is incomplete and not reporting correctly. Please consider running a WinMTR test instead…

WinMTR instructions:

Download WinMTR from Download WinMTR-v092.zip (WinMTR)
Unzip the WinMTR.zip file to the Desktop.
Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
Run the WinMTR.exe
Type the IP address you want to trace in the “Host” field. To get the correct IP you will actually need to open up the game and go Practice Vs AI or Quick Play and if you are on PC hit Ctrl+Shift+N and it will bring up the ingame network diagnostic graph. In the top left corner is the IP address you want to run WinMTR to.

note When looking at the IP it will show up ingame as something like 12.34.56.78:12345. You will want to leave the last 5 digits and the colon at the end off and the IP you want to use is just the 12.34.56.78
Once you notice the connection issue while playing, play for about 6 more minutes, minimize the game and click on “Stop”.
Click on “Copy text to clipboard”, then return to this forum thread.
Type two sets of four squiggly lines and then paste the contents of the WinMTR test between: ~~~~ Paste WinMTR Test Results Here ~~~~

If in the event you can’t even connect to Overwatch and get into any game mode at all, please use one of the following IP addresses based on your geographical region:

US West - 24.105.30.129
US Central - 24.105.62.129
Brazil - 54.207.107.12
Europe Netherlands - 185.60.114.159
Europe France - 185.60.112.157
Korea - 211.234.110.1
Taiwan - 203.66.81.98
Australia - 37.244.42.56

colt-21683 · January 1, 2022, 3:46pm

|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                               fritz.box -    2 |  614 |  602 |    0 |    0 |    0 |    0 |
| ip1f1006fe.dynamic.kabel-deutschland.de -    3 |  618 |  605 |    7 |   11 |   63 |   10 |
|          83-169-172-6-isp.superkabel.de -    3 |  618 |  605 |    7 |   11 |   41 |   10 |
|  ip5886c27c.static.kabel-deutschland.de -    3 |  618 |  605 |    5 |   11 |   73 |    9 |
|                            145.254.3.88 -    3 |  617 |  604 |    8 |   11 |   43 |   12 |
|                           145.254.2.205 -    2 |  606 |  595 |   22 |   26 |   61 |   25 |
|                           145.254.2.205 -    3 |  606 |  592 |   22 |   26 |   81 |   25 |
|                           80.249.208.83 -    3 |  618 |  605 |   22 |   29 |   96 |   25 |
|              ae1-br02-eqam1.as57976.net -    7 |  490 |  460 |    0 |  265 | 4616 |   31 |
|                           137.221.65.77 -   13 |  403 |  351 |   21 |  181 | 4824 |   24 |
|        et-0-0-31-pe02-eqam1.as57976.net -    2 |  614 |  604 |   21 |   25 |   56 |   24 |
|                      Request timed out. -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                      Request timed out. -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                      Request timed out. -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                      Request timed out. -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                      Request timed out. -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                      Request timed out. -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                      Request timed out. -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                      Request timed out. -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                      Request timed out. -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                      Request timed out. -  100 |  132 |    0 |    0 |    0 |    0 |    0 |
|                      Request timed out. -  100 |  128 |    0 |    0 |    0 |    0 |    0 |
|                      Request timed out. -  100 |  128 |    0 |    0 |    0 |    0 |    0 |
|                      Request timed out. -  100 |  128 |    0 |    0 |    0 |    0 |    0 |
|                      Request timed out. -  100 |  128 |    0 |    0 |    0 |    0 |    0 |
|                      Request timed out. -  100 |  128 |    0 |    0 |    0 |    0 |    0 |
|                      Request timed out. -  100 |  128 |    0 |    0 |    0 |    0 |    0 |
|                      Request timed out. -  100 |  128 |    0 |    0 |    0 |    0 |    0 |
|                      Request timed out. -  100 |  128 |    0 |    0 |    0 |    0 |    0 |
|                      Request timed out. -  100 |  128 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v1.00 GPLv2 (original by Appnor MSP - Fully Managed Hosting & Cloud Provider)~~~~

Kershew · January 1, 2022, 6:55pm

Hey there,

Looking over that WinMTR test it looks like data loss is happening starting at the modem/local network.

It persists through the entire route. This was a decent length test during which your latency itself seems ok so the issue here is likely that data loss.

I will recommend the following but if it does not help solve the issue, you will need to reach out to your ISP, showing them the data you sent us.

Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.

You can try switching your DNS settings to use a free public DNS servers instead of your ISPs Servers:

We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.

Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. Normally that is not an issue but we have seen situations where it can intefere with the delivery of the data for our games/voice chat.

Let’s try turning off these features:

QoS
SIP ALG
RoG (ASUS Routers Only)
Security firewalls (Some ISP provided modems)

Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. If necessary look at the documentation for your security and routing products to find out how to turn these options off.

In some cases there is a corrupt or misconfigured setting within the router or modem. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem.

You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. Feel free to reach out to them for assistance if necessary.

colt-21683 · January 2, 2022, 1:28pm

Thank you very much! I’ll give it a try.

PHNX-21324 · January 23, 2022, 6:43pm

|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                           RT-AX82U-E9A8 -    0 |  384 |  384 |    2 |    3 |    7 |    2 |
|            176-230-251-98.orange.net.il -    0 |  384 |  384 |    2 |    5 |   44 |    3 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                           82.102.132.78 -    0 |  384 |  384 |    3 |    4 |   37 |    4 |
|        80.179.166.134.static.012.net.il -    0 |  384 |  384 |   58 |   60 |   99 |   59 |
|           pr01.eqfr5.blizzardonline.net -    0 |  384 |  384 |   59 |   66 |  133 |   62 |
|                           137.221.80.35 -    0 |  384 |  384 |   72 |   78 |  178 |   73 |
|         et-0-0-2-br01-eqpa4.as57976.net -    3 |  340 |  331 |    0 |  175 | 4657 |  104 |
|         et-0-0-0-pe03-eqpa4.as57976.net -    1 |  380 |  379 |   72 |   74 |   91 |   76 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider ~~~~

system · February 22, 2022, 6:44pm

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