Just got disconnected early before start of the game. Wtf why is it that you get a penalty if you get disconnected for 0.0001 seconds BEFORE the round has started but after the game you have 2 minutes. Is this som lazy programming ? Why cant it be always 2 minutes, but if you’ve been disconnected from the start the game cancels…
It’s not really worth starting the game if it’s already uneven teams before the first round even starts, so it automatically cancels.
Two minutes into a complete 5v6, the game is likely decided already, anyway. It’s not like a temporary disconnect mid-game, where the team might have an ultimate advantage or strong position to help them hold off until their teammate returns.
Rejoining a game without penalty is only possible during certain phases of the game and within a timely manner. If you leave a game either during the pre-game or during the first minute of the game, the game will automatically cancel (remember the 10 second rule does not apply to the leaver, but as a warning to other players that the match will cancel). You can rejoin the match during the initial hero selection screen if you are lucky enough to quickly reconnect though.
Otherwise, you can only rejoin any-time after one-minute of match time has passed up until the match completes. However you only have two minutes to do so without penalty. If you rejoin a match after two-minutes, you will still automatically be marked with a loss an be penalized with a -50 SR cut and a ten-minute suspension. This rule ensures that no one can abusive the leaver system by attempting to return to a match after deliberately leaving in order to avoid such penalties. Furthermore leaving three or more times in a single match will result in an automatic penalty. If you fail to return to a match by the time it ends normally (regardless of match result) you will be penalized.
Unfortunately all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here:
If you are disconnecting frequently and if you see the message, “Lost Connection to the Server” in the title screen or the message “Failed to Connect to Server” in yellow text in the text chat box, this means there is something that disrupted your connection to the game server and not a problem with the game server itself. There can be a variety of reasons this happens including those that don’t disconnect your computer from the Internet. There is great troubleshooting to start with that can most likely resolve most issues and I encourage you to check them out here:
As always if nothing in that guide works, please start a new topic in the technical support forum saying you completed these steps and additional advice can be provided. Good luck!
Yes, but when playing over the internett, especially wifi, the router will and can indeed sometimes stutter, so even if you get disconnected for 1 second, the client has to reconnect AND reload the game and take takes more than 10 seconds. Ive seen multiple times people been disconnected and just before the game cancels I see them reconnected but the game cancels anyways… extend it to atleast 30 seconds