I don’t work at Blizzard, so you wouldn’t be getting that report from me.
TO EVERYONE FROM PAKISTAN :
Please go to these following PTA links, and register a complain using this info provided, we can try to match our complain summaries and details so they notice OVERWATCH and maybe whitelist it or fix this damn issue.
https:// www. pta.gov.pk/en/consumer-support/complaints/complaints
https:// complaint. pta.gov.pk/RegisterComplaint.aspx
(REMOVE SPACES)
Please if U can attach a screenshot of the game disconnect with the graph do so, I will attach video link again below which U can maybe attach with your complain and take a screenshot from it of the GRAPH when disconnect happens and attach it to Ur complain so they can see it’s the same issue for everyone, please remind them that OW IPs are being throttled/blocked and we are getting disconnected from BLIZZARD SERVERS.
Other than this we can call their number or email, or register more complaints about OVERWATCH DISCONNECTING due to PTA blocking it.
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TO EVERYONE FROM PAKISTAN :
Please Go To PTA Website or Google PTA Complaint
We have to register a complaint, open the ONLINE COMPLAINT FORM and attach a screenshot of graph or maybe link of this disconnect video I will share below as well.
Select Service Type as Internet Services, Select Ur ISP
and select complaint nature as either
Faulty/Disruption in Broadband or Miscellaneous Complaint
Do mention that OVERWATCH is being disconnected due to PTA throttling/blocking IPs and we get disconnected from Blizzard Servers. This has been going on since around March and make sure we all share the same kind of complaints so they notice and whitelist overwatch or fix this damn issue. Other than this we can email them or call their toll free number but I think this method might work. Please do fill out the complaint form and submit a complaint. Let’s all get this fixed since we are on our own.
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This is what I wrote to PTA, in COMPLAINT and MAIL
I suggest U all copy paste or use the same approach and bring them to notice this issue so they can fix it :
OVERWATCH GAME (BLIZZARD) DISCONNECTING
Hello this has been going on since March. I think when PTA started throttling-blocking IPs and VPNs. Our game OVERWATCH also now gets throttled and blocked. We haven’t been able to play at all since then. We connect to the game login, join a match and then it disconnects us from its servers. We have contacted our ISPs as well as Blizzard to fix this but they don’t have a problem at their ends and it’s PTA who is blocking our access to BLIZZARD SERVERS. Please kindly whitelist OVERWATCH or fix this issue, we cannot even connect to its servers anymore and it disconnects us as soon as we start a match.
It has to do with the event that occurred in March, where PTA throttled VPNs all over Pakistan to combat money laundering and tax-evading individuals and companies (also to combat coomers).
The way Overwatch.exe communicates (including hero inputs, outputs, stats, vc, and text chat) between server and client (us) may trigger PTA’s system to throttle the connection. For this reason, I think Overwatch is the only game that gets blocked,like Rocket League used to get blocked. It doesn’t hinder our movement (upload works) and this is proven because my friends and teammates have said that they can see me move wherever I command my hero. However, we are not able to see teammates and enemies move, they’ll freeze for you (download blocked/throttled).
I am providing links below of the FORUM of this problem as well as a video which shows what happens when we enter a match. I also attached a screenshot of the in-game graph which shows that packets get to 0 and the game just disconnects, this doesn’t happen with any other game or service or app. It’s just OVERWATCH. This issue is happening with most of OVERWATCH players from Pakistan using multiple ISPs. Kindly resolve this issue, let us connect to OVERWATCH Servers so we can play again.
{Direct contact info removed, per policy guidelines}
I got this mail by calling PTA
we can go back to playing at stable pings without disconnects
anyone in need of assistance can share their discord or battle net ID and I will get into touch with them, or they can add me :
SunSparrow#2594 (BattleNet)
кυcнιкαмιzαкє#7985 (Discord)
You need to remove the email from your post, as it breaks the forum rules. I understand you are providing it to be helpful and trying to resolve an issue with the ISP, but it’s not okay to post here.
Rules are posted at the top of the forum:
• Please do not post direct contact info for other companies. It is acceptable to post links to websites where contact info can be found, but posting the information here on the forum is not permitted.
I just got kicked, dropped rank and have an hour long suspension. Am I supposed to wait until this country’s telecommunication ministry get’s their **** together, or can Blizzard do something to prevent all the negative consequences at the start of matches when players from this IP region disconnect?
What is Blizzard doing about this?
Why the hell should I continue supporting this game when you will happily sit by while the 5th largest country by population can’t even get some sort of leniency with an issue outside of their control?
Also please respond to the fact that Rocket League devs managed to fix this issue themselves, and why you aren’t pursuing the same solution.
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How do you show the network like that on screen?
Update as of 4 hours later and 15 ranked 3v3 games that went without a problem, the first ranked role queue I entered had the same problem and now I have an 8 hour suspension and another 50SR drop. Don’t tell me Blizzard can’t do anything about this, it’s simply unacceptable. There is an issue in ranked games only. It is a bug of your system. Doesn’t happen on any other game type.
Update: Ok so it does happen in other modes.
you can press, (ctrl+shift+N) while you are in game
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Thank you, Hudaifa <3
Dude its random trust me now after the update my game is fine i bin playing touch wood nothing happen i still think its not PTCL OR ANYTHING ITS THE GAME ITSELF
I started getting server lost connection after I switch to a different internet modem in the last 3 days. I have tried the fixes on this post " Overwatch Disconnection Problems", but they don’t seem to work. Plz help, thanks!
TRACEROUTE:
traceroute to 99.230.181.216 (99.230.181.216), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.423 ms 0.434 ms 0.431 ms
2 24.105.18.2 (24.105.18.2) 0.639 ms 0.693 ms 0.865 ms
3 137.221.105.14 (137.221.105.14) 1.283 ms 1.289 ms 1.284 ms
4 137.221.66.22 (137.221.66.22) 0.746 ms 0.746 ms 0.742 ms
5 137.221.83.86 (137.221.83.86) 1127.964 ms 1128.016 ms 1128.026 ms
6 * * *
7 137.221.69.32 (137.221.69.32) 64.042 ms 61.320 ms 61.289 ms
8 (208.115.136.105) 47.299 ms 47.326 ms 47.323 ms
9 209.148.237.22 (209.148.237.22) 49.093 ms 49.005 ms 48.987 ms
10 (209.148.235.229) 60.960 ms 60.953 ms 60.897 ms
11 209.148.232.62 (209.148.232.62) 60.528 ms 60.537 ms 60.449 ms
12 67.231.221.166 (67.231.221.166) 61.250 ms 60.752 ms 60.724 ms
13 (99.230.181.216) 66.100 ms 69.116 ms 71.693 ms
13/09/2021 21:11:57 UTC
MTR:
Start: Mon Sep 13 21:11:57 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.5 0.5 0.3 0.7 0.0
2.|-- 24.105.18.2 0.0% 10 0.9 1.3 0.6 7.1 2.0
3.|-- 137.221.105.14 0.0% 10 0.9 1.0 0.9 1.2 0.0
4.|-- 137.221.66.22 0.0% 10 14.4 11.3 0.5 62.1 19.0
5.|-- 137.221.83.86 0.0% 10 761.0 533.8 54.7 1056. 349.0
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.69.32 0.0% 10 38.5 38.8 38.3 40.1 0.5
8.|-- 0.0% 10 41.2 40.6 37.8 46.8 2.8
9.|-- 209.148.237.22 0.0% 10 48.9 48.9 48.7 49.3 0.0
10.|-- 0.0% 10 61.0 61.2 60.9 62.5 0.3
11.|-- 209.148.232.62 0.0% 10 60.7 60.7 60.5 61.6 0.0
12.|-- 67.231.221.166 0.0% 10 60.9 61.0 60.5 61.4 0.0
13.|-- 0.0% 10 68.9 75.2 64.9 131.1 19.9
13/09/2021 21:11:57 UTC
I think you’re just lucky abhi. I have had months without these problems and since the past 3ish weeks they’re back daily, and getting worse.
if it doesn’t work well running game from battle.net app launch the game directly from its game icon on desktop
What will that do? if we launch the game from the desktop ? xD
Please Everyone contact PTA, call their number or register an online complaint in their Consumer Support Complaint Portal. We have to get their ear and attention to solve this issue, I thought for a while it could be a third party causing an issue somewhere along the route, but given it’s happening on Europe, Middle East and Singapore too it could either be a problem with the game or their servers not accepting traffic from our side or it could be PTAs garbage system blocking and preventing us to play.
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We all can also maybe contact them on TWITTER and let them know what our problem is, about time we annoyed them as we have been for so long.
This is what Rocket League Devs said about this :
“To the best of our knowledge right now, this appears to be an issue at the ISP level involving how the Pakistani government is treating the game packets. We are working on a resolution but I have no time table as of now.”
They weren’t able to completely resolve the issue but Middle East servers of Rocket League became functional again.
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I just got dc’d again after being one game from restoring my rank
then stop playing comp my dude, U know there is an issue, use a vpn or gpn until it’s fixed or U are gonna derank yourself and maybe others along the way sometimes, yes U are supposed to wait like all of us cuz there is nothing anyone like Blizzard or ISPs have done to fix this sadly