Packet loss at HOP 14, please help


#1

TRACEROUTE:
traceroute to 173.125.42.98 (173.125.42.98), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.297 ms 0.328 ms 0.337 ms Blizzard(24.105.18.2) 0.543 ms 0.646 ms 0.755 ms
3 137.221.105.10 (137.221.105.10) 0.612 ms 0.701 ms 0.796 ms
4 137.221.66.20 (137.221.66.20) 7.276 ms 7.306 ms 7.302 ms
5 137.221.83.68 (137.221.83.68) 5.822 ms 5.875 ms 5.895 ms
6 137.221.65.68 (137.221.65.68) 6.218 ms 6.471 ms 6.448 ms
7 137.221.68.32 (137.221.68.32) 15.662 ms 15.535 ms 15.552 ms
8 213.248.78.166 (213.248.78.166) 5.995 ms 6.022 ms 5.759 ms
9 213.248.73.106 (213.248.73.106) 5.350 ms 5.457 ms 5.445 ms
10 144.232.15.34 (144.232.15.34) 8.069 ms 7.919 ms 6.370 ms
11 144.232.22.128 (144.232.22.128) 9.772 ms 8.763 ms 8.717 ms
12 144.232.13.80 (144.232.13.80) 40.723 ms 40.736 ms 40.731 ms
13 144.232.22.226 (144.232.22.226) 56.653 ms 56.572 ms 54.368 ms
14 * * *
15 * * *

now the MTR
MTR:
Start: Tue Feb 12 00:44:06 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.4 0.0 Blizzard 0.0% 10 0.6 0.6 0.5 0.6 0.0
3.|-- 137.221.105.10 ( 0.0% ) 10 0.6 0.6 0.5 0.7 0.0
4.|-- 137.221.66.20 ( 0.0% ) 10 0.7 0.7 0.6 0.8 0.0
5.|-- 137.221.83.68 ( 0.0% ) 10 10.1 7.1 5.8 14.0 2.7
6.|-- 137.221.65.68 ( 0.0% ) 10 5.8 5.9 5.7 6.8 0.0
7.|-- 137.221.68.32 0.0% 10 5.7 5.6 5.5 5.7 0.0
8.|-- 213.248.78.166 0.0% 10 5.8 5.8 5.7 6.0 0.0
9.|-- 213.248.73.106 0.0% 10 5.5 5.6 5.4 6.0 0.0
10.|-- 144.232.15.34 0.0% 10 7.0 7.7 6.0 9.5 1.0
11.|-- 144.232.22.128 0.0% 10 10.6 9.5 7.7 11.0 0.9
12.|-- 144.232.13.80 0.0% 10 37.6 39.2 37.6 41.0 1.1
13.|-- 144.232.22.226 0.0% 10 56.6 55.7 53.9 57.7 1.2
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

12/02/2019 00:44:06 UTC

I am using tethering, as you see i don’t have ANY packet loss before HOP 14 whatsoever. this is giving me problems staying connected


#2

Unfortunately, Overwatch/Blizzard do not officially support mobile bandwidth connections. The minimum requirement for the game is listed as cable. Also, hop 14 would be your home/ISP lines, as that test started at Blizzard.


#3

So if i got a real wifi provider (xfinity,sprint,at&t) then my problem at HOP 14 should be fixed?


#4

What’s your problem actually? Constant disconnect?


#5

From my observations, the constant is always when im in a game session (quick play, arcade, competitive play, any custom game, training.etc.) and moments before i would disconnect i would get the bolt and cards, then during game or skirmish it will disconnect though the time into session it would dc varies


#6

Since the problem at hop 14 is just your home equipment not responding, you’d need to investigate that on your own, or with the ISP if you still have issues after switching.


#7

But…So you’re a 4G lte phone dont work? But why? Is it that much different from modems or wifi routers? And they also have many problems?


#8

ShiroOkami,

The test you ran runs in the wrong direction for us to accurately identify this issue actually. Can you run winMTR instead while you’re having connection problems? I’m pretty sure hop 14 is just ignoring your test. If you legitimately had 100% packet loss there, you wouldn’t be connecting to the game at all, and it’s extremely infrequent that 100% packet loss is real. The overwhelming majority of the time when we see it, it’s because the device being measured there is ignoring ICMP echo requests to prevent it from being DDoSed.

Nicole is right in that we do not support 4g/LTE connections, but we can at least provide more insight into the problems you’re having with that test and confirm if the problem is indeed your LTE connection.

One last thing - while doing the WinMTR, please use a wired tether instead of a wifi hotspot. The connection will be more stable and we can rule out more that way.

Thanks!


#9

Whats the ip or host name for Overwatch in the U.S east coast? i mean i live in Georgia, Atlanta if that helps


#10

ShiroOkami,

You need to gather that information from the net graph in game, because it’s not guaranteed you’re on that server at any point in time. To do this, check out the section of the WinMTR article in the Overwatch drop down which talks about the Network Graph (Ctrl+Shift+N in game to bring it up.) Once you have the IP from that graph you can use it to run the WinMTR while you’re having a bad game.


#11

ok,so now i have something
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.43.1 - 10 721 656 2 5 39 8
10.148.169.1 - 15 623 532 0 333 1115 153
No response from host - 100 197 0 0 0 0 0
ip-68-29-70-9.poo ls.spcsd ns.n et - 16 604 508 0 328 1014 123
sl-crs2-atl-lc2-.sprintlink.net - 22 528 413 0 361 1067 111
144.232.2.211 - 19 572 468 0 334 1166 123
144.232.1.66 - 23 516 398 0 352 1064 130
cr1.attga.i p.at t.n et - 21 548 438 0 412 1208 322
gar1 8.attga .ip.at t.n et - 21 544 433 0 347 1085 122
12.247.68.74 - 30 449 315 0 356 1191 235
ae1-br01-eqat2 5797 6.n et - 30 449 315 0 416 1045 262
et-0-0-4-br0 -eqch2.as57976.net - 20 558 451 0 309 1566 124
No response from host - 100 197 0 0 0 0 0
No response from host - 100 197 0 0 0 0 0
No response from host - 100 197 0 0 0 0 0
No response from host - 100 197 0 0 0 0 0
No response from host - 100 197 0 0 0 0 0
No response from host - 100 197 0 0 0 0 0
No response from host - 100 197 0 0 0 0 0
No response from host - 100 197 0 0 0 0 0
No response from host - 100 197 0 0 0 0 0
No response from host - 100 197 0 0 0 0 0
No response from host - 100 197 0 0 0 0 0
No response from host - 100 197 0 0 0 0 0
No response from host - 100 197 0 0 0 0 0
No response from host - 100 197 0 0 0 0 0
No response from host - 100 197 0 0 0 0 0
No response from host - 100 197 0 0 0 0 0
No response from host - 100 197 0 0 0 0 0
No response from host - 100 197 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

also one thing to mention the loss out was like -33.8% or around that before I lost connection to game,hopefully this helps


#12

ShiroOkami,

This is basically what I feared. You have a pretty unstable connection to your phone, or your phone doesn’t have enough bandwidth to handle your connection. If you look at your first hop (the hop between your PC and router) you’ll see that you get 10% AVERAGE packet loss.

If you’re using a mobile hotspot, swap to usb tether. If that doesn’t work and you’re already on a tether, you’ll want to convert to a real ISP and your problem should disappear.


#13

Wired tether dont work…i keep getting around -33 loss out i think…i dont understand…my LG X power didnt do this :frowning: i dont understand why so dofferent now…what is different? And this is happening with other games…i dont understand…am so confused…


#14

ShiroOkami,

If that’s the case, it’s most likely that your phone just can’t handle the load or you’ve run yourself out of bandwidth and are getting throttled. You can contact your phone company to find out if that is the case. Mobile tethering is mostly intended for things like browsing the internet rather than streaming data to your PC like you do in a game.

Ultimately this type of connection isn’t supported, though you can sometimes use it in a pinch. Beyond this, you’ll need to test the PC on a network with actual internet access. If it works there, you know it’s the phone or tethering, and will need to swap to normal internet in your house instead.


#15

Giving that you’re a smart person, I want to ask you which ISP should I use…i in GA, atlanta, apartments…which?


#16

Heya ShiroOkami,

While I’d like to be helpful as I can, that’s not a question I can really answer as a Blizzard Employee. If you’ve got any gamer friends in the area, I’d ask around and see if they can provide any insight. Otherwise, you might ask for recommendations here on the forums or just do some searching on the different benefits of ISPs near you online.

Best of luck with it at any rate, and if anything else does come up, please do let us know!