It’s not necessary the support aspect that makes playing support tiring sometimes. It’s the lack of impact from healing, and yet healing their primarily role in the game which I admit is the case (but utilities are just as important too in some cases even more).
Because healing in this game is necessary and yet not as impactful as smurf DPS or off-tanks fragging, that leads to the support having to focus more on fragging and effectively using defensive/offensive utilities to win the game. Which isn’t a bad thing, but it just makes healing more of a chore than something that directly impacts the game unlike fragging. Kind of like Tanks holding up their shield, while being necessary doesn’t directly translate to impact. It’s just an enabler to help your DPS get kills which isn’t guaranteed if there’s a team diff. Whereas if you’re going for frags with DPS or off-tanks like hog/ball, the action directly impacts the game.
I don’t know what the developers do to make the healing in the game more impactful. Perhaps removing healthpacks around the map as well as tanks and damage role’s ability to self-heal might make healing more meaningful. Since then, the team with the more skilled support who can output more healing will have stronger outcome in the game.
But that would probably lead to more frustration for the tank and dps players since it will make the game even more team reliant than it already is.
Whereas right now, as long as you’re decent at healing as support, you’re already enabling your teammate to function properly. So it won’t make much difference even if you’re hitting 100% of your shots as ana compared to the enemy ana only hitting 60% of her shots.
I have seen too many ana players on the enemy team who somehow still ended up winning the game even though she was missing half of her shots, accidentally nano’ing the wrong target, being out of position and constantly feeding etc. Desipte enemy ana being much less skilled than I was, just the mere fact that she healed here and there was enough to provide her team with sustain to achieve victory. Also, if the team is lacking in heals from support, they always have the option to switch to a hero that’s less dependent on healing. Which again, further reduces the impact of good healing from supports. Seeing the most healing card as a support every time you get defeated is just an embarrasment rather than something to be proud of. Because it means your team was feeding all game.