VampireKid,
WyomingMyst and Nicole do not work for Blizzard, so no they are not able to “fix” anything. While they do have MVP status (green text) for showing their commitment to helping the community, they are regular players like yourself. Due to you mentioning you were getting stuck at connecting they were troubleshooting the issue as a connection problem.
This right here however sounds like a bug. If multiple players on Xbox are also seeing this same upside down image when performing the same menu actions then it’s very likely a bug.
The correct place to post bugs is in the Bug Report forums. If you post about it there our QA team can investigate it and as long as it’s confirmed our Overwatch developers should be able to patch it.
Since you’re playing on console make sure to check out this post for information about posting in other forums.