[Oceanic] High Latency or Connecting to Wrong Servers

Technical Support
41

Results from getting routed to PSE1 13.229.250.88

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
10.1.1.1 0 483 483 0 0 2 0
loop11918380.bng1.otw.bne.aussiebb.net 0 483 483 30 31 56 34
be3.core1.sg1-equinix.sin.aussiebb.net 0 483 483 135 136 201 136
hundredgige0-0-0-3.core1.otw.bne.aussiebb.net 0 483 483 135 135 210 135
be2.core1.nextdc-b1.bne.aussiebb.net 0 483 483 135 135 204 136
hundredgige0-0-0-18.core1.nextdc-s1.syd.aussiebb.net 0 483 483 135 135 221 136
hundredgige0-0-0-4.core1.nextdc-m1.mel.aussiebb.net 0 483 483 135 136 215 136
be3.core2.ia-dcb.portmel.aussiebb.net 0 483 483 135 135 201 135
be2.core1.ia-dcb.portmel.aussiebb.net 0 483 483 135 135 202 135
hundredgige0-0-0-8.core1.vdc01.per.aussiebb.net 0 483 483 135 135 192 136
be1.core2.vdc01.per.aussiebb.net 0 483 483 135 135 170 135
be2.core2.nextdc-p1.per.aussiebb.net 0 483 483 135 136 220 135
42

Bumping this because its still an ongoing issue its not just me multiple people from Australia in my games keep getting routed to PSE1 server.

43

Hey there Julian,

I ran a report on the ISP you’re using and did not see any major spikes in latency. Basically we just need to root out why a single user connection on the ISP is being treated differently than other users.

It might be best to start with an extended power cycle on the networking devices by leaving them unplugged for ~30 minutes then plugging them back in.

Next we’d want to check on software on the computer itself. Some software has “Network Prioritization,” “Quality of Service,” or similar features. Here are a few examples:

  • Killer Control Center (stream detect option)
  • Alienware Control Center
  • SmartByte
  • HP Omen Connection Optimization

Keep in mind these are just examples. There are a huge number of software out there that will do this.

Another thing to try is contacting the ISP and asking about firmware updates and device assistance (Quality of Service settings, factory reset, etc.)

Hope the info helps!

44

That’s all well and good but it’s not just isolated to me and my ISP every time I get routed to the wrong server there are others in the same match who are also from Australia being routed to the wrong server which leads me to believe it’s not a user issue

And I don’t mean to be rude or anything but have any of the mods or technical staff actually read through this thread because it seems most of the responses are missing the point.

1 Like
45

19 posts were split to a new topic: Latency issues from Victoria Australia

46

This has been going on for literally several months. The issue still persists. No more MTR is needed, you should have the informatino you need from the literal dozens of players being connected with 250 ping. It sounds like you are just brushing the issue off because you think that Australian players are insignificant.

No official fix, no official notices only forum posts. Nothing. No diagnosis steps aside from restart your computer and other already attempted things.

3 Likes
47

Pretty easy fix. Just quit games that connect you to non SYD servers…

Edited by Blizzard: - moved to correct thread. The previous thread was for an unrelated issue.

48

It’s possible that 12 people were just put into an overseas server (competitive) or that the server was under very heavy load as almost all 12 players in the game from Oceania were experiencing heavy latency (around 250ms)

This is not the first time this has happened and it has nothing to do on my end obviously, because for 11 other people to have ping issues all at the same time for only 1 game on an evening is practically impossible. I don’t know if this is a bug or if this is inteded because Oceania is a dead region, but either way I thought I should post this.

Proof: (you can see latency in top left)
i. imgur. com/94f4vU4.jpg
Had to break up the link because it doesn’t let me post otherwise. just remove all the spaces.

1 Like
49

can confirm i keep getting 350ms servers

1 Like
50

As of writing this post, I have already been placed in another high ping server from oce

51

Everytime i’ve queued for dps today i’ve had 130+ ping games, apparently i’ve been getting put into Singapore servers according to a few people in the games. 60% of tank games are the normal 40 ping? Its ridiculous

1 Like
52

Oce player btw lmao.

53

the last 5 comp games ive played ive had over 100 ping and its safe to say thats on the low end of my team. Every game someone was complaining about how high the ping is despite everyone claiming they are from australia. I dont know what is happening as it is only competitive matches as quick play works just find with normal ping. Wondering if anyone else has this problem.

1 Like
54

Same for me. Pinging 300ms or more in most games. Had the occasional game around 30ms. Basically unplayable.

1 Like
55

Just come from playing a game on a Singapore server and then on a LAX sever.

56

It seems lots of Australians are being placed on overseas severs at the moment. Ctl+Shift+N will show you what sever you are on, then Ctl+Shift+N to close out of that screen.

57

yeap same problem for me

58

Thanks for your reports, everyone! I moved everyone over to this thread since we’re starting to see the same behavior with high latency or being connected to the wrong servers. If the following information can be provided it can help with tracking this issue further.

  • Device: ie. PC, PSN, Xbox, Switch

  • Current Servers: Example: LAX1, ORD1, SYD1 - Press CTRL+SHIFT+N to open up the Network Graph, this will be next to the IP address at the top left corner of the graph.

  • WinMTR test while the issue occurs:

  • Let’s also grab a WinMTR test for the Oceanic realm to compare what’s happening. Use the IP Address: 37.244.40.1

For those in Victoria, Australia experiencing Latency Issues, please refer to this thread instead.

59

Hi Caterpepi,

Device: PC
Current Server: pse1
Also I’m from Perth, Australia avg 80+mb/s down & 5mb/s up with a fibre coaxial connection & wired to the PC. I do want to say also, I will grab a WinMTR of the next time I’m placed in Syd2 - this server punishes me.

Thanks Caterpepi and hopefully this helps to get a solution for Aus. I also put an extra dot before the .net & .com because they hyperlinked.

  • This below is the pse1 server 13.229.99.66 I ran this test while the latency issues are happening and played the remainder of the game rubber banding. It was not a ranked game and played support.
    |------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| mymodem.modem - 0 | 147 | 147 | 0 | 0 | 4 | 0 |

| 10.206.64.1 - 2 | 132 | 130 | 6 | 178 | 3452 | 7 |

| 58.160.252.130 - 2 | 132 | 130 | 7 | 179 | 3452 | 11 |

|bundle-ether4.wel-edge902.perth.telstra…net - 2 | 132 | 130 | 7 | 179 | 3452 | 9 |

|bundle-ether7.wel-core3.perth.telstra…net - 2 | 132 | 130 | 8 | 180 | 3453 | 10 |

|bundle-ether3.fli-core10.adelaide.telstra…net - 2 | 132 | 130 | 36 | 204 | 3457 | 38 |

|bundle-ether16.win-core10.melbourne.telstra…net - 3 | 127 | 124 | 44 | 219 | 3457 | 49 |

|bundle-ether12.ken-core10.sydney.telstra…net - 2 | 131 | 129 | 55 | 230 | 3456 | 58 |

|bundle-ether1.pad-gw11.sydney.telstra…net - 2 | 131 | 129 | 55 | 231 | 3455 | 56 |

|bundle-ether1.sydp-core04.sydney.reach…com - 2 | 131 | 129 | 55 | 230 | 3457 | 57 |

| i-14202.jtha-core02.telstraglobal…net - 2 | 127 | 125 | 167 | 368 | 3468 | 169 |

| i-0-7-0-7.siko11.telstraglobal…net - 2 | 127 | 125 | 171 | 371 | 3468 | 171 |

| unknown.telstraglobal…net - 2 | 125 | 123 | 279 | 491 | 4458 | 281 |

| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |

| 54.239.52.107 - 2 | 127 | 125 | 162 | 370 | 3470 | 166 |

| 150.222.90.67 - 2 | 127 | 125 | 162 | 363 | 3469 | 166 |

| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |

| 203.83.223.190 - 2 | 126 | 124 | 221 | 423 | 3469 | 222 |

| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

  • The WinMTR for oceanic realm to compare below

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| mymodem.modem - 0 | 53 | 53 | 0 | 0 | 0 | 0 |

| 10.206.64.1 - 3 | 43 | 42 | 7 | 233 | 4364 | 8 |

| 58.160.252.130 - 3 | 43 | 42 | 8 | 234 | 4366 | 11 |
|bundle-ether4.wel-edge902.perth.telstra…net - 5 | 40 | 38 | 7 | 237 | 3867 | 11 |

|bundle-ether7.wel-core3.perth.telstra…net - 3 | 43 | 42 | 8 | 235 | 4367 | 12 |

|bundle-ether3.fli-core10.adelaide.telstra…net - 5 | 40 | 38 | 36 | 264 | 3896 | 39 |

|bundle-ether16.win-core10.melbourne.telstra…net - 3 | 43 | 42 | 44 | 269 | 4403 | 46 |

|bundle-ether12.ken-core10.sydney.telstra…net - 5 | 40 | 38 | 55 | 256 | 4414 | 57 |

|bundle-ether1.oxf-gw10.sydney.telstra…net - 3 | 43 | 42 | 56 | 280 | 4415 | 57 |

|bundle-ether1.sydo-core04.sydney.reach…com - 5 | 40 | 38 | 57 | 257 | 4413 | 57 |

| i-91.sydo10.telstraglobal…net - 5 | 40 | 38 | 55 | 256 | 4410 | 57 |

| unknown.telstraglobal…net - 3 | 43 | 42 | 57 | 284 | 4415 | 57 |

| et-0-0-48-br01-eqsy4.as57976…net - 3 | 43 | 42 | 56 | 288 | 4410 | 60 |

| et-0-0-0-pe01-eqsy4.as57976…net - 3 | 43 | 42 | 55 | 284 | 4414 | 57 |

| 37.244.40.1 - 5 | 40 | 38 | 56 | 257 | 4415 | 56 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

60

I’ve had this issue currently but with oceanic and Australian servers all with 150-370 ping and it’s very hard to play comp. I’m still trying to figure out what pse means anyway