I wanted to make everyone aware of a change that we are making to our PTR Bug Report Forum and provide some additional transparency as to why we are moving in this new direction.
Starting today, each time we release a major update to the PTR we will be locking all old PTR Bug Report threads. The reason for this is to ensure that each new issue for the current PTR can be tracked appropriately. Recently we encountered an issue where an older thread from a previous PTR revision was resurrected due to similarities in the symptoms associated with the issue. We had closed the older issue on our side through our bug tracking software and additional comments were being associated with the wrong patch content. Had the new issue received its own dedicated thread, we would have been able to better identify and separate root cause much more effectively.
This change will not affect our normal Bug Report Forums, as any issue that makes it out to the live environment is tracked separately from our new PTR-related content.
I apologize for any inconvenience this may incur, and I thank you for your patience and participation while we explore these new process improvements.
We want to continue being transparent with these types of changes as each of you continue to help us make Overwatch a great game. Thank you, and we look forward to seeing you on the PTR!