Not receiving OWL tokens

[Pandux-21356]

Hello there!
Yesterday (22nd of May), I was watching the Overwatch League for about 8 hours, I made sure that everything was OK, I was logged in, I was in the OWL official web (not in Youtube), and the streaming was working great. Well, today I realize that no tokens were sent to my account, and I don’t remember reading that tokens took a while to be received, in fact I remember to read that tokens are given when u accumulate 1 hour of viewing time.
Has there been any general error? Or has it just happened to me?

[Exophes-11605]

I am not receiving tokens either. I had the live stream on for over 8 hours with sound and the only tab open. Nothing else running. Tokens are showing up anywhere. Anyone found out what’s going on?

[AidanLF-1156]

Same Problem, had it open all day and no tokens kinda weird.

[Kaedi-11739]

@Pandux-21356

Hello there!

@Exophes-11605

I am not receiving tokens either.

@AidanLF-1156

Same Problem

Hey everyone, there can be a variety of issues that could cause problems. Please check these troubleshooting steps if you have not already:

@Kaedi-11739

TROUBLESHOOTING WITH EARNING OWL TOKENS

Perform the following steps in order to see if you can correct any possible errors. Try testing when you complete one more or of these steps. Remember to document how many tokens between matches you have by checking the balance directly in the Overwatch Game Client.

1. Please verify that you are eligible to earn OWL token drops. Only users from certain eligible countries can earn OWL token drops. Please note any non-Overwatch League drop is not restricted by country.
2. If you are using Youtube.com or the Youtube mobile app, please switch to the OverwatchLeague.com or the Overwatch League mobile app.
3. Verify that you are signed into your Blizzard BattleNet account on OverwatchLeague.com or the Overwatch Leauge Mobile App.
4. Check on your Blizzard Account to see if you have all three permissions enabled for the Overwatch League page. If any are missing, revoke the access, then return to OverwatchLeague.com and sign back in, and grant all three permissions.
5. If you are a console player, verify that your BattleNet account is linked with your Console Account .
6. Try clearing out your web browser cookies or other cache files (remember to sign back into OverwatchLeague.com on the web browser).
7. If you use any Ad blocking pluggins or software, please disable it entirely for the duration of the broadcast (don’t just provide an exemption to the site).
8. Make sure that OverwatchLeague.com is not muted in Google Chrome. Open a tab and navigate to OverwatchLeague.com , then right click the tab of the site on the title bar of the window, in the pop-up menu, if it says “Unmute Site” click it to unmute the site.
9. Make sure that OverwatchLeague.com is not blocked for notifications in Google Chrome. (Check Settings > Content > Notifications).
10. Try watching the stream on a different web browser. The most recommended option is Google Chrome. Firefox is reported to work I am currently investigating issues with the older version of Microsoft Edge. Microsoft Internet Explorer (this is a legacy web browser recommended for viewing out-of-date websites) will not work. Other web browsers, including Opera, Apple Safari, and the new Microsoft Edge, are currently untested. (Desktop Microsoft Edge is only available for Windows 10 systems. Apple Safari is only available for MacOS systems.)
11. If watching on a smart device (phone or tablet), try switching to a different device (preferably a computer with a web browser).
12. If watching on Google Chromecast, Roku, Apple TV, Amazon Fire, or any other TV casting device, turn off that casting and watch directly from your smart device or computer. Casting devices will NOT work with earning tokens.

If nothing here works and…

…you are still having issues with earning OWL tokens. Please post details about how you are watching the Overwatch League stream, and be sure to include:

• Your hardware platform (Personal Computer, Mac, Xbox One, PlayStation 4, Android Device, Apple Device, etc.)
• Your platform’s Operating System or firmware version (Windows 7, Windows 8.1, Windows 10, MacOS 10.13 High Sierra, Xbox One version 10.0.16299.5101, PlayStation 4 version 5.53, Android Oreo 8.1, iOS 11, etc.)
• Your App or Web Browser and current version (Overwatch League App on Android, Google Chrome 65.0.3325.181, etc)
• Your Country of Residence (USA, Canada, Great Britain, Etc.)
• A VERY DETAILED DESCRIPTION OF STEPS YOU HAVE TRIED

[Pandux-21356]

It still doesn’t work.
I’m in PC, in Windows 10, I watch the OWL in Google Chrome , I’m from Spain and I’ve tried all the steps, and it still doesn’t work.

[Caterpepi]

The OWL Token is not a technical issue. Please refer to the #general-discussion regarding the issue. Here’s a major thread where the issue is being discussed.

Not Receiving OWL Tokens

Been watching OWL for over 5 and a half hours now. Others are receiving their token drops, but I’ve received none. Can we please get a statement on this?

Closing this thread.